Main contact for all scientific personnel interested in visiting STRI. Leadership central services offer to these visitors, such as accommodations, research permits and collection. Provides overall leadership, guidance, and direction to the VSO management team and seeks the highest quality in standards and services. The incumbent works under the supervision of the Associate Director of Science Administration.
Major duties and responsibilities:
• Coordinates and manages the approval process for applications from scientists interested in carrying out research projects at STRI.
• Provides greeting, guidance and initial information to STRI´s visiting scientists.
• Coordinates the logistic of the approved visitors, which includes accommodation, research permits and collection, etc.
• Keeps update information, fliers and forms for the visitors, specially the database of this program.
• Ensures excellent customer experience and satisfaction by dealing with concerns and comments, and managing difficult situations
• Recruits, trains and supervises VSO staff; and plans work schedules for individuals and teams
• Evaluate and update the central rates for the services to the scientific visitors.
• Maintains records and statistics on STRI’s visitor service operation.
• Administrate the housing and apartments for the visitors and coordinates their maintenance and requirements.
• Performs inspections of property and services in the various STRI facilities.
• Manages budgets, financial and work plans of the VSO as well as controlling expenditure.
Requirements:
1- Fully bilingual English/Spanish
2- Have completed College Degree on Business Administration, Hotel Management, Tourism o related field, MBA will be a plus.
3- Ability to work in a multicultural environment
4- Excellent interpersonal relations and skills
5- Minimum 5 years of experience in Hotel Management and direct customer service.
6- Ability to work under pressure
7- Excellent knowledge of word processing (Word, Excel, PowerPoint, Internet).
8- Diligent and multi tasking
9- Valid Driver’s License
Applicants should present curriculum vitae and the name and telephone number of 3 recent employment references to: Department of Human Resources, Smithsonian Tropical Research Institute, P.O. Box 0843-03092, Balboa, Ancón, República de Panamá or striohr@si.edu
Applications will be received until 1st of July, 2011.
This notice is also shown at web page www.stri.si.edu
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