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Visitor Services Manager - Forestry and Land Scotland

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Nature Conservation, Ecology, GIS
Salary Additional Information £42,668 - £46,480 plus benefits
Salary (Minimum)
Salary (Maximum)
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 18/10/2020
Company Name Forestry and Land Scotland
Contact Name
Website Further Details / Applications
Forestry and Land Scotland logo
Also Listing:

Location:  South Region - Scotland 

Forestry and Land Scotland (FLS) is an agency of the Scottish Government, and manages Scotland’s national forests.

Nationally, we are a major provider of outdoor recreation opportunities across Scotland. We manage a wide-ranging portfolio of visitor destinations including six Forest Parks. The work we do makes a significant contribution to the local and national visitor economy as well as ensuring our national forests deliver a wide range of social benefits. We will play a key role in supporting the post-Covid economic recovery in rural tourism.

The Visitor Services (VS) Team, which this role leads, is responsible for providing a high quality visitor experience through managing the recreational facilities and engagement with visitors, on-site business and event organisers and participants.

Projects and partnerships often require working at pace with a clear vision of best outcomes for FLS and Scottish Government. This role plays a pivotal role in these projects as the main Regional lead with project managers, partners and stakeholders. Projects currently in development and planning include the redevelopment some of our key sites - for example; the Glentress masterplan and Borderland 7stanes project - part of the Borderlands inclusive growth deal.

The key responsibilities for the role will include:

You will lead a team of professionals, planning and managing a quality visitor experience.

You will work with a wide range of high level stakeholders, such as Scottish Government, regional tourism and business leads, local authorities, visitors and communities and partner businesses, together with national VS teams and other regional staff colleagues. You will report directly to the Regional Manager to ensure integrated working with Land Management activities and operate as part of the Leadership team for the South Region.


  • Lead, manage and develop a skilled, effective and efficient VS Team, inspiring and motivating staff to deliver results;
  • Work with partners and stakeholders at a senior level to develop and sustain the tourism offer in South Region;
  • Plan and implement evidence-based visitor experience strategies; ensuring our offer continues to improve and evolve;
  • Work as part of the South Region management team, sharing expertise and supporting colleagues in all functions;
  • Efficiently manage resources, programmes and budgets, preparing the Annual Financial Plan and reporting progress on expenditure and income;
  • Refine South Region’s visitor offer to deliver a contemporary visitor experience whist ensuring economic sustainability;
  • Ensure a safe, healthy and inclusive environment for visitors and staff, in line with legal requirements, industry best practice and corporate standards;
  • Lead forest tourism development projects in the South of Scotland, including Glentress Masterplan and 7stanes Borderlands;
  • Work with the National VS Manager and other Regional VS Managers to continue to evolve best practice.

For more information and to apply, please visit here.

Please quote ref 73681

Closing date: 18 October 2020, 23:55

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