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Visitor Services Assistant x3

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location England (South Central) - UK
Type Fixed Term and Permanent Roles
Status Part Time / Per Day
Level First Level
Deadline 26/05/2014
Company Name Forestry Commission
Contact Name HR
Website Further Details / Applications
Forestry Commission logo
Directory Entry :
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IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.


Ref 0175
Country England
Location Bucks Horn Oak
Position Type Part Time
Salary 15294 - 16522 ( GBP )
Closing date for applications 26 May 2014
Appointments to the Forestry Commission are made at the entry level of the salary quoted above except in exceptional circumstances where a candidates’ experience and skills may justify a higher starting salary

This post is Part-Time and annualised hours, which will average 22 hours per week, however these do change seasonally and at times will expand/reduce as business demands dictate.  The salary quoted above is the Full-Time equivalent based on 37 hours per week

The duties of the post require a flexible working week to allow for rostering on weekends, public and privilege holidays and evenings (with the exception of Christmas Day)

The successful candidate will be required to undertake a Basic Disclosure check in line with the cabinet office Baseline Security Standard.

Background Information

South England Forest District manages some 48,000 hectares of the public forest estate across West Sussex, Surrey, Berkshire, Hampshire, Isle of Wight, Dorset & South Wiltshire. The varied, mixed woodlands produce some 100,000 m3 of timber each year, of which 25,000 is hardwood.

Much of the land is of high importance for nature conservation, supporting some 29,000 hectares of SSSIs of which approximately 27,000 are also designated at European level as Special Areas of Conservation. The majority of the land managed by the district is also within areas designated for their landscape value, including 7,500 hectares within AONBs and 31,500 hectares across two National Parks.

The area receives some 20 million day visits by the public each year and includes two major Forest Centres at Moors Valley Country Park and Alice Holt Forest.

Alice Holt Forest in the South Downs National Park is one of FC England’s premier visitor facilities and is located between Farnham and Petersfield, on the Surrey/Hampshire border. There are in excess of 420 000 visitors each year making use of the following facilities and services: play equipment, natural play, cycle trails & foot trails, café, cycle hire, Go-Ape! (high ropes and junior course), open air theatre, self-led education visits, cycle events and other recreational events.

The Alice Holt team is comprised of 10 members and is supported by seasonal staff. The purpose of the team is to deliver adventurous customer focused activities and services at neutral cost to the FC. The majority of services are provided through business partners, volunteers and stakeholders; however key programmes of play, cycling, site entry, facility maintenance and learning are driven by the team. The team specialises in seeking new and innovative methods of delivering public benefits, and is actively seeking opportunities to sustainably expand the customer offer.

Purpose of the Job

To deliver all activities relating to visitor services at Alice Holt Forest. The post holder will be based within the Information Point and operate the Site Entry system and provide front of house customer information on a daily basis.

Key Work Areas

Operate and maintain Alice Holt Site Entry system (car park system)

Provision of front of house services, providing advice and information to customers and stakeholders

Undertake cash handling duties including operating tills and fulfil start/end of day cashing up procedures

Deliver sales and promotion of the Discovery Pass, promoting the benefits and value of the site to the customer. To include data entry and liaising with the National Box Office.

Deal with a variety of customer enquiries over the phone and face to face

Support Housekeeping and site maintenance to include emptying bins, litter collection and cleaning toilets (when necessary)

Provide support to the Alice Holt Recreation Team

Undertake a variety of practical and organisational duties relating to the management of events

Support the implementation of emergency procedures as necessary including first aid assistance

Support, implement and monitor social media streams to best promote and educate our customers on what Alice Holt has to offer

Person Specification


Previous experience working in a customer facing role and dealing with a wide variety of stakeholders and customers

Previous experience of a car park management system

Professional and Technical Expertise

Competent IT user with experience of MS packages, the internet and email

Experience of managing pay on exit car parking systems or other similar computer based systems

Knowledge and experience of using social media applications

Seeing the Big Picture

Gather information from a range of relevant sources inside and outside their Department to inform your work

Understand what is required of you in your role and how this contributes to team and Departmental priorities

Changing and Improving

Review working practices and come up with ideas to improve the way things are done

Be constructive in raising issues with managers about implemented changes and the impact these are having on the service

Respond effectively to emergencies

Collaborating and Partnering

Seek help when needed in order to complete your work effectively
Be open to taking on different roles

Try to see issues from others perspectives and check understanding

Listen to the views of others and show sensitivity towards others

Delivering Value for Money

Handle numbers confidently, collate information ensuring accuracy of financial and performance data -

Maintain recognised financial procedures and practices

Managing a Quality Service

Communicate in a way that meets and anticipates the customer’s requirements and gives a favourable impression of the Civil Service

Actively seek information from customers to understand their needs and expectations

Delivering at Pace

Work with energy and pace to get the job done

Take responsibility for the quality of your work and keep your manager informed of how the work is progressing

Maintain consistent performance

Additional Information

Applications will be received up until 11.59pm on the closing date.

Click here for Useful Information for Candidates.

If you have any queries regarding our application process please contact resourcing@forestry.gsi.gov.uk


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