Visitor Experience Manager

IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

Visitor Experience Manager

Full time, permanent position

£30,000 pa

Here at the Eden Project we believe that our visitors deserve more than just good service, they deserve world class service - an amazing, educational, engaging experience that they’ll never forget. As our Visitor Experience Manager you’ll make sure that this happens, that we exceed all our visitors’ expectations on a daily basis.

This is a pivotal role that comes at a key time for Eden, we need someone who can make an impact, someone who believes in our vision and who is able to promote this across the whole Eden team. In order to achieve this you will realise the importance of communicating clearly with internal and external stakeholders and can provide creative and inspirational leadership across the Project to ensure high levels of visitor engagement.

You’ll be assertive, have the ability to negotiate and persuade, but at the same time motivate team members to ensure that we are creating the best possible experience for our visitors. You can work strategically, and be able to interpret that vision so that the team on the ground can put it into practice and ensure this vision is delivered. Some of these teams you’ll manage, some you won’t, so gaining their respect, as well as that of your peers and senior managers is crucial to the success of this role.

Significant hands on experience of working in a customer service role, across diverse teams, in a dynamic organisation is essential, and preferably this experience will have been gained within the tourism or service industry. You’ll have excellent commercial awareness and be able to manage budgets. Enthusiastic, passionate, engaging and knowledgeable, you’ll love working with a diverse range of people.

Person specification and job description

Application form

The closing date for completed applications is 12 May 2014
Interviews to be held week commencing 19 May 2014