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Traceability & Claims Integrity Director

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location New York - America North
Town/City New York
Type Fixed Term and Permanent Roles
Status Full Time
Level Senior Level
Deadline 04/07/2014
Company Name Rainforest Alliance
Contact Name Human Resources
Telephone 212-677-1900
Email personnel@ra.org
Website Further Details / Applications
Rainforest Alliance logo
Directory Entry : The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behavior.
Also Listing:

The Rainforest Alliance is an international
nonprofit organization that works to conserve biodiversity and ensure sustainable
livelihoods by transforming land-use practices, business practices and consumer
behavior. Based in New York City, with offices throughout the United States and
worldwide, the Rainforest Alliance works with people whose livelihoods depend
on the land, helping them transform the way they grow food, harvest wood and
host travelers.



The Director, Supply Chain Integrity
will be responsible for overseeing strategy, operations, and general management
of Rainforest Alliance’s Supply Chain Integrity program through direct
management of the Traceability, Trademarks, Chain of Custody, claims based
system, and related components. S/he will also be responsible for ensuring the
integrity of the Rainforest Alliance Certified™ (RAC) seal by overseeing the implementation
of policies and guidelines provided to registered companies using the seal for
their certified products. In addition, s/he will ensure that all strategies and
activities of the business unit are fully coordinated with SAN, pursuant to
policies and agreements for mutual governance and oversight of the SAN-RA
sustainable agriculture certification scheme. S/he will coordinate closely with
the Sustainable Agriculture Network (SAN), and internal teams including Accounting,
Information Technology, RA-Cert, Markets Transformation, Sustainable
Agriculture, and Legal to provide oversight of systems and policies in place to
trace Rainforest Alliance certified products throughout their supply chain. S/he
will also interact externally with clients/stakeholders.




  • Oversee overall management of the
    Traceability team; including ensuring systems, policies and procedures are in
    place and communicated;

  • Lead
    development of new claims-based supply chain integrity system; and

  • Lead the strategy, research,
    development and implementation of traceability systems for new crops.

Trademarks & Market Support

  • Oversee overall management of the
    Use of Seal approval processes and monitor ongoing claims, and use of

  • Guide the management of ongoing
    development and adaptation of policies related to seal use, and coordinate
    communication to internal and external stakeholders regarding changes in
    process or policy;

  • Improve processes and systems to ensure
    that all companies using the RAC seal have signed license agreements and that
    companies responsible for paying Participation Agreement royalties sign master
    license agreements,  

  • Oversee
    implementation of sanctions for lack of compliance with SAN/RA requirements, and

  • Oversee analysis to confirm the need
    and establish the requirements for centralizing the trademarks system across
    all sectors RA works with.

Chain of Custody

  • Manage the overall coordination of
    Chain of Custody implementation with SAN; and

  • Lead in close collaboration with
    Markets and SAN teams, Rainforest Alliance’s development of Ag Chain of Custody
    new policy and standards.

Operations and Systems Management

  • Work closely with IT, Markets
    Transformation and other internal stakeholders on the development, maintenance
    and utilization of traceability and other systems;

  • Ensure external stakeholder support
    systems, trainings and tools are in place to provide a high quality user

  • Oversee supply chain analysis and
    reports on trends, volumes sold etc., to Rainforest Alliance teams to guide
    existing and future market development and projections, sourcing plans, and
    project development;

  • Establish
    functional QA/QC system for the Supply Chain Integrity unit based on clear
    standard and performance benchmarks;

  • Lead
    development of a plan to anticipate and manage risks, and

  • Communicate with SAN on ongoing
    developments related to the participation agreement and other supply chain
    information that could impact SAN systems and operations.


Supervisory Responsibilities:


S/he will supervise staff.


Carries out supervisory
responsibilities in accordance with the organization’s policies and applicable
laws.  Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving



  • Bachelor’s Degree required; Master’s
    degree or equivalent in professional experience preferred;

  • Minimum 10 years’ experience;
    demonstrated experience in market-based conservation, change-management,
    certification and traceability;

  • Background in financial systems

  • Excellent computer skills (Microsoft
    Office and Internet) required; comfort working with database programs required;

  • Strong people management and
    customer service skills; proven ability to manage and lead an international

  • Understanding of global value chains
    for commodities;

  • Demonstrated understanding of and
    commitment to ethical business practices and sustainable business practices;

  • Strong interpersonal skills with
    ability to interact culturally, linguistically, and diplomatically with diverse
    internal and external individuals;

  • Must have excellent writing and
    verbal communications skills in English; verbal and written Spanish language
    proficiency preferred;

  • High degree of organizational and
    time management skills, including the ability to manage multiple priorities and
    work under tight deadlines; and

  • Ability to travel up to 20% of the



Commensurate with
experience. Competitive benefits package provided.



Please apply
online at https://home.eease.adp.com/recruit/?id=9239921.
Combine cover letter and resume as one single document and upload.


The Rainforest Alliance is an equal opportunity employer.

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