The Environment and Sustainability Assessor (Green Meetings)

Job description (up to £28K D.O.E 37.5 hours a week)

Green Business UK, operating for over 20 years, is established as the world’s leading sustainability accreditation company.

With the significant growth in the demand for sustainability and green recovery post COVID, our business is now at a pivotal stage in its evolution, with an innovative new online product launched and additional new corporate products under trial and development. To sustain our growth and deliver to our planned brand and financial objectives, we need additional support in our technical assessment team.

The Environment and Sustainability Assessor (Green Meetings) will work within our established technical team to drive environmental best practise in businesses, cultivate positive relationships and provide relevant, empowering, and actionable advice and support to our members and partners. The ideal candidate will have a knowledge and understanding of the meetings and Events Industry and be able to guide and provide support to businesses as well as the ability to further develop our products and services in this area.   excellent communication skills, knowledge and interest in environmental and sustainability sector and has a keen desire to learn. If you can demonstrate drive and ambition aligned with the ethos and mission of the Company, we can offer you a role with training, self-development, and opportunities for career progression.

Benefits

-      Environmental Auditor Training

-      Ongoing and regular Internal Training

-      31 days Holidays

-      Team days (summer and winter)

-      Day off on your Birthday each year.

The role:

The Environment and Sustainability Assessor (Green Meetings) role will include a combination of online support, advice and account management and occasional site visits to businesses across the UK and Ireland. Using our on-line platform GreenCheck™ and other tools you will provide advice to businesses on aspects relating to our Green Meetings certification programme, Green Tourism certification programme and other standards and services. You will be the Meeting and Events industry lead for the company working with key accounts  You will work from home 3 days a week and be required to travel to the office the other 2 days a week which is in Perth.

Responsibilities:

- Responsible for follow up calls to prospective and current customers technical enquiries

- Provide phone and email support to all customers ensuring maximum retention rates

- Carry out engaging and informative GreenCheckTM online assessments

- Manage time effectively to ensure maximum benefit to the clients

- Create informative and well-presented written reports for businesses

- Provide exceptional customer service to all current and potential clients.

- Work within the technical team, to help criteria development as well as the development of members’ technical information (i.e., case studies, factsheets, E-newsletter articles, Blog/Vlog pieces etc.)

- Contribute to the ongoing development of the Green Meetings programme.

- Provide phone and email support to members ensuring they engage positively with the GreenCheckTM tool

- Champion and strive to provide exceptional customer service to all current and potential clients

- Liaise and work with organisation within the meetings and Events industry to promote the Green Meetings certification programme,

- Undertake development projects as directed by the Management Team

The Ideal Candidate:

- Knowledge of Meeting and Events Industry

- Excellent communication skills

- Confident telephone manner with ability to build trust and credibility

- Ability to explain technical/environmental issues in a simple and easy to understand language

- Knowledge of environmental and sustainability issues

- A keen desire to learn and to help businesses make a difference

- Experience of meeting and exceeding targets

- Experience of online, phone-based support or customer engagement

- Committed to delivering exceptional customer experiences

- Confident delivering webinars

- Brings positive energy to those around them and can convey this over the phone / email / online

- A team player who will is committed to building positive relationships with colleagues

- Committed to ongoing personal development

- Experience of report writing

- Proactive and willing to take the initiative

- A reliable and high-quality broadband service and space for a home office*

- Must be based in Central belt of Scotland due to location of office

* All IT, home office equipment will be provided.

To apply please send a cover letter and CV to Lisa Wilson at lisa@green-tourism.com