<< Back

This job listing is no longer active.
Please use our Environment Jobs Search to find current vacancies.

Title

Supporter Services Manager
Posted
Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location Hong Kong - Asia & M East
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 20/07/2011
Company Name Greenpeace
Contact Name Human Resources
Website Further Details / Applications
Greenpeace logo
Directory Entry : Greenpeace is an independent global campaigning organisation that acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace.
Also Listing:
Description
Are you a creative individual who can provide influential leadership? Do you have a passion in protecting our vulnerable environment? We have an exciting opportunity for you! Greenpeace, the global non-profit-making environmental organization, with a presence in 40 countries, strives to fight against climate change, stop toxic pollution, protect food security, end illegal deforestation, and defend our oceans. We are hiring a Supporter Services Manager to be part of our dynamic and energetic fundraising team of the Hong Kong office. If you share our belief in positive environmental change through action, write to us now! The person we are looking for is a dynamic, strategic, and creative individual who can provide influential leadership to our Supporter Services team. With a proven record of accomplishment in managing and motivating people, good financial skills and a belief that GREAT customer care is a MUST then apply today!

The Supporter Services Manager is responsible for overseeing and coordinating the work of the supporter service team, management of the supporter service volunteers, and assisting the Phone Manager of the out-bound and inbound tele-fundraising programs. 

MAJOR RESPONSIBILITIES:

  • Develop and implement Greenpeace supporter relationship strategy;
  • Integrate supporter relationship work and Greenpeace campaigns;
  • Create and execute inspiring supporter fundraising strategies;
  • Provide regular training and development to supporter services clerks to provide high-quality communication to Greenpeace supporters and the public on both the internal hotline and through e-mail;
  • Manage supporter retention team and prepare annual plans;
  • Maintain accurate reporting and analysis functions and control the expenditure in supporter relationship programs;
  • Ensure internal policy and procedures are observed.

REQUIREMENTS:

  • Degree holder; Minimum 4 years in customer services management, or marketing /PR or NGO experience in fundraising; 
  • Experience in setting and reporting on financial budgets;
  • Excellent communication skills on both one-on-one and in small groups, both written and oral; 
  • Experience in telemarketing preferred
  • Independent, self-starter, able to work under pressure;
  • Good demand of written and spoken English and Chinese. Fluent mandarin is definitely an advantage;

We offer competitive salary package and provide occasional travelling opportunities. Interested parties, please send your CV with current and expected salary to Recruit.hk@greenpeace.org. This position is for 2-year contract subject to renewal.

All information collected for recruitment purpose only. Only short-listed candidates will be notified and we do not accept any calls or visits in the first instance.
Add to My Account
<< Back