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Title

Student Support Officer
Posted
Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location Wales (West) - UK
Town/City Machynlleth
Salary Additional Information £17,485 per annum
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 11/09/2009
Company Name Centre for Alternative Technology
Contact Name Donna Robinson
Telephone 01654 705955
Email donna.robinson@cat.org.uk
Website Further Details / Applications
Centre for Alternative Technology logo
Directory Entry : CAT is an education and visitor centre which demonstrates practical solutions for sustainability. We cover all aspects of green living: environmental building, eco-sanitation, woodland management, renewable energy, energy efficiency and organic growing.
Also Listing:
Description
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

Student Support Officer

 

MSc  Architecture: Advanced Environmental and Energy Studies, by Distance Learning, at the Graduate School of the Environment, Centre for Alternative Technology.

 From 28 September 2009, or as soon as possible thereafter. 

Job Title:                  Student Support Officer

Hours:                       40 hours per week.

Responsible to:      Overview Management Group, The Programme Leader

Responsible for:    Assistant Student Support Officer, associated support staff

Status:                      Full Co-operative Member

Salary:                       £13,900This post is subject to a 6 month probationary period and will be reviewed after 2 years.Scope:This is an exciting opportunity to help develop the student support service of the new Distance Learning course in one of the UK’s largest, most vibrant Master’s programmes. The new MSc Architecture: Advanced Environmental and Energy Studies by Distance Learning, is continually being developed, following its launch in September 2008. Its curriculum is broadly equivalent to that of the long-established MSc Architecture: AEES, a collaborative programme with the University of East London, in which modules are delivered by student attendance at CAT for five days each month. About this course, the January 2008 external examiner’s report stated: “On the evidence presented to me, the course maintains its reputation as one of the best Masters courses in the environmental field. The staff team is to be congratulated on providing a course which is both rigorous and clearly inspirational.”You will play a vital role in ensuring that, through a pro-active approach to student support and course administration, the quality of the students’ overall experience is as good, and their success as great, as we can make them. Your immediate colleagues will be the Assistant Student Support Officer, whose workload you will manage, the DL tutors, and, more widely, the tutorial and student support staff of the other MSc courses. You will be working with the DL course’s relational database and the excellent Virtual Learning Environment, ‘UEL Plus’ [based on the Blackboard’ system]. For a candidate who has the necessary qualifications and who might in the future wish to consider applying for a post as tutor, there will be the possibility, after an appropriate period, of some ‘assistant tutor’ duties, and training. Candidates who do not envisage this are equally strongly encouraged to apply.The ethos of the course, and of the team running it, combines the traditional ethos of high academic standards with that of CAT: respectfulness, openness, solidarity. 

The duties of the Student Support Officer are:-

Control of student records

  • Enrolment
  • Liaison with the University of East London
  • Student records management
  • Communications with students on records
  • Answering administrative enquiries from students
  • Liaison with other GSE admin staff on MSc admin. matters

Management of MSc modules

  • Placing of module contents, activities, etc, on UEL+ VLE
  • Monitoring & responding to queries on current module contents
  • Liaison with DL tutors
 

Pro-active student support

  • Placing & sending of notices and announcements
  • Issuing regular reminders re coursework matters
  • Facilitating student self-help groups
  • Fielding enquiries from students needing help
  • Fielding enquiries from students with special needs
  • Liaison with DL tutors
  • Facilitating and reporting student feedback

DL course development work

  • Assisting with the updates of course materials, in liaison with DL tutors
  • Editing and DTPing of supplementary materials, in liaison with DL tutors

Marketing

·        Answering email enquiries with pre-prepared responses

  • Answering phone enquiries from prospective students
  • Updating of web adverts
  • Mailings to business and other potential sources of new students.
Wider Management:
  • Following the completion of a six month probationary period, to participate in the wider organisational management structure, including relevant meetings, taking part in recruitment panels, carrying out duties according to agreed rotas and assuming periodic membership of the Overview Management Group and various sub-committees.
  • To be responsible for Health and Safety issues within the area defined in liaison with the health and Safety Committee
  • Any other duties as requested by the elected Management Group
 PERSON SPECIFICATION Essential:Graduate or professional experience equivalentHigh level of computer literacy, including all Office SuiteExcellent communication skillsCommitment to quality of student experienceExcellent self-organiser, able to work independently & flexiblyStrong record of continuous attention to detailAble to demonstrate a record of high level of team skills Desirable:Experience in student support, customer service or administrationStrong interest in one of the main areas of the MSc AEESH.E. qualification in one of the main areas of the MSc AEESDeskTop Publishing experienceExperience of web-coding and online form managementStrong interest in own professional development & training Closing date for applications: 11th September 2009.Interviews are expected to take place on Friday 18th September.Check ‘Vacancies at CAT’ at http://www.cat.org.uk for an online application form.  
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