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| Title | Shared Service Desk Lead, Vestas Southern Europe SSC, Madrid |
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| Description |
Shared Service Desk Lead, Vestas Southern Europe SSC, Madrid-110000YY
Description
Shared Service Desk LeadPower your lifeVestas offers you challenging, global opportunities for career growth. As the world leader in modern energy, our wind turbines reduce CO2 emissions by 40 million tons per year. We are more than 20,000 employees representing 56 nationalities and we are eager to welcome new colleagues. Care to join us?
DepartmentDo you enjoy entrepreneurial start-up environments with the opportunity to support on growth and building of a successful multinational company? Do you constantly aim at adding value to the overall business performance through alignment of processes, stressing the importance of facilitating the development of a high performing culture?
If so, we could have just the job for you. Vestas Southern Europe SSC is looking for a professional experienced in Shared Service Centers to join our team in Madrid.
Vestas Southern Europe SSC provides services to different Vestas Business Units, Vestas Mediterranean, Nacelles, Blades, Control Systems and Spare parts. Mediterranean (MED) is an independent Sales Business Unit (SBU) within Vestas Wind Systems A/S, covering markets in the Mediterranean region, the Middle East, Latin America, the Caribbean, and Northwest Africa. Vestas MED is responsible for developing these markets in terms of sales, project installation, and customer service. The fields covered by this entity are People & Culture (Recruitment, Compensation and Benefits and Payroll), Finance and IT. On a Geographical perspective it covers all the Mediterranean Rim and LATAM.
Responsibilities and tasks
The position reports directly to the Head of Regional Shared Service Centre of the Vestas Southern Europe Shared Service Centre. In this position you will:
• Procurement of P&C service requests• Manage team of contact center generalists and site administrators
• Provide direction on workload priorities
• Support to master data
• Course administration within learning function
• Support to recruitment
• Administrative tasks
• Accurately document customer requests
• Provide accurate direction and/or resolution to customer inquiries
• Process specific P&C transactions
• Provide effective and timely communication with shared service center customers
• Administration of SOP and Knowledge Base
Qualifications and work experienceWe are looking for a professional who has:• Shared Service Center and call center management skills
• University degree in Business Administration, Human Resources or other related field or equivalent combination of relevant experience and education.
• Understanding and experience with working within Service Level Agreements and/or Key Performance Indicators
• Process oriented – expertise in documentation
• Excellent customer service skills
• Excellent communication skills
• Identify and suggest process improvement
• Time Management skills
• Detail focused
• Ability to communicate effectively with all levels
• HR generalist experience a plus
• Advanced computer skills
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