Senior Program Manager

For more than two decades, Conservation Services Group (CSG) has helped Americans make smart energy use decisions an important part of the way they live and work. CSG designs, develops, and delivers innovative, results-driven energy efficiency, energy conservation, sustainability, and renewable energy programs. We bring our experience, expertise, creativity, and commitment to our goals of using environmentally responsible approaches in helping business and home owners lower costs, increase comfort, and improve indoor air quality; and in championing the development and use of renewable, alternative energy. 
   
People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?

The Sr. Program Manager is responsible for leading a well-coordinated team in the delivery of strategies for efficient and effective program design, implementation, marketing, policy development and reporting, working with CSG's corporate support infrastructure. The position will oversee the Customer Engagement group and also be responsible for working closely with clients, CSG staff and local area market actors in an effort to improve the efficiency and comfort of customer’s homes. 

Responsibilities:

• Direct all program activities, continually improving implementation efficacy and manage program growth
• Develop and implement strategies to drive customer participation in program offerings
• Manage program staff in the delivery of client and customer services
• Oversee administrative, fiscal, and technical operations, meeting program and company objectives
• Manage the client relationship and ensure client satisfaction with on-time and accurate completion of deliverables
• Manage energy efficiency  program activities with client managers
• Work with CSG central services business units and training division including Operations Support, IT, Human Resources, Contact Center, Marketing, and Finance
• Design and implement strategies to meet or exceed savings goals and internal company targets
• Identify, facilitate and support staff training and development
• Develop and maintain budgets, develop forecasts, and manage budgets within program parameters
• Develop and produce weekly,  monthly, quarterly, annual, and ad hoc reports as required and requested by the client and/or CSG management
• Manage staffing requirements, and oversee interviewing, hiring and training new employees

• BS/BA or equivalent experience plus 8-10 years management experience
• Demonstrated success with program management and client service in the field of energy efficiency or related industry, preferably with large scale program delivery requirements.
• Experience with meeting contractual program obligations on time and within budget, and operating complex projects with multiple levels of authority and influence.
• Effectively uses performance management and coaching to achieve and reward results. 
• Ability to convey information in group or public setting, e.g. meetings using principles of effective presentations.  The ability to listen effectively. Knowledge and use of correct business style for written documents with the ability to compose concise and clear documentations.
• Ability to translate broad objectives into specific tasks with the appropriate resources and use of time management systems for a smooth implementation.
• Ability to use schedules or project management techniques to track project implementation.
• Budget, finance, forecasting, and reporting experience.
• Experience working with call centers preferred
• Highly proficient with the Microsoft Office Suite including creating and maintaining Excel spreadsheets, Word, and PowerPoint.
• Familiarity with residential construction, building science and marketing energy efficiency programs
• Leadership, interpersonal, and communication skills, both verbal and written, plus the ability to build effective teams, motivate staff, and achieve results 

Salary Range: Commensurate with experience

Compensation package includes paid holidays, 80% paid medical, 50% paid dental, paid life & AD&D and paid STD & LTD insurance coverage, plus employer matching retirement plan        

Please apply online at: http://jobs-csg.icims.com 
  
CSG is an Equal Opportunity Employer