Seasonal Lookout Lodge Warden (Seasonal / Part-Time)

We are looking for wardens to support the hosts on our popular Lookout Lodge overnight experience. Wardens are responsible for ensuring the Lookout Lodge experience runs smoothly whilst our Hosts entertain our guests. This is a varied role and could involve front-of-house duties such as greeting guests or general maintenance of the lodge area to coordinating emergency situations e.g. providing first aid to a guest.

We understand that our visitors can be as varied as the amazing animals we have at ZSL and our Wardens are just as confident interacting with our youngest first time visitors as with our lifetime supporters. Your evenings will also be spent helping visitors get the most out of our exhibits, by supporting our Hosts as they lead and present a range of tours and talks to inspire, entertain and educate our audiences about the varied work of the ZSL.

Ideally candidates will have:

• Prior Front of house work or dealing with customers, visitors and guests face to face.
• Good organisational/planning skills with the ability to work within strict deadlines.
• Excellent communication skills both oral and written.
• Prior experience working with the public.
• Previous experience of dealing with emergency situations.
• Prior experience of working with children is essential, ideally in an informal learning context.
• A Full UK driving licence with Categories C1 +E (is desirable).
• A First Aid at Work certificate/qualification (is desirable). 

Please note: The role will be based on a rolling 2 week rota and include regular weekend working. You must be available to start in mid March with contracts ending at the end of October. Shifts are available between Wednesday and Sunday nights, from 4.15pm – 7.15am. Your shift is split into two parts. The first part will be supporting the hosts and guests on the tours around the zoo. The second part will be staying overnight on call in the Warden’s Lodge in case of an emergency. You will receive full support and training and will be supported by a night security guard and an on-call allowance will be paid.

A full job description for this role can be accessed here!

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button on the following link. If you have any queries regarding these positions or when applying through the system please contact Human Resources at hr@zsl.org.

Closing date for applications: Midnight Sunday 10th January 2016

**Interview Date: Please keep Monday 25th and Tuesday 26th January free. You will be notified by a member of Human Resources on/before Monday 18th January if you have been successful / unsuccessful with your application.** 

The Zoological Society of London is a charity registered in England and Wales: no. 208728.