Reporting to a Director of IT, this position is responsible for the operation of our SFDC implementation in support of the Sales organizations. This position is responsible to operate and support the CRM system and recommend /implement application enhancements and new reports.
This is a very critical role within the Sales Systems team, ensuring the applications are secure, highly available, and meet the business needs. Responsible for ensuring smooth integration with all corporate systems and secures the highest level of data integrity and accuracy of reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support the sales teams and their needs related to SFDC by:
- Securing its availability
- Providing training
- Warranting data integrity
- Introducing required enhancements in a timely and non-disruptive manner
- Keep current documentation of business processes, system implementation, and system support procedures.
- Perform the analysis of new requirement, recommend / document proposed solution, implement, test and deploy the resulting functionality.
- Keep current and detailed understanding of business processes and map then into system solution.
- Develop, track and report CRM related KPIs.
- Evaluate efficiency of the solutions as well as associated payback time / business case realization.
- Work closely with our business to define enhancements to the application. Provide insight to application capabilities that may benefit the business and improve its usability.
- Support current systems, plan and implement enhancements.
- Develop and offer training to business users.
POSITION REQUIREMENTS:
· BA or BS Degree.
· 2+ years of IT experience, Salesforce.com experience a plus.
· Experience working with SaaS vendors in an operations support role (Salesforce.com)
· Experience with Web applications development and maintenance is a plus
· Sales processes experience (e.g. contact and lead management, opportunity management and sales methodology) preferred
Project management experience is desirable.
· Excellent written and verbal communication skills, strong presentation skills;
· Strong problem solving skills, analytical capabilities, and collaboration skills;
· Must have attention to detail, a commitment to quality, be results driven and customer focused
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