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Sales and Guest Services Associate, Pinkham Notch, Gorham, NH

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Landscape, Regeneration
Type Fixed Term and Permanent Roles
Status Full Time
Level First Level
Deadline 31/05/2011
Company Name Appalachian Mountain Club
Contact Name
Website Further Details / Applications
Appalachian Mountain Club logo
Directory Entry : The Appalachian Mountain Club promotes the protection, enjoyment, and understanding of the mountains, forests, waters, and trails of the Appalachian region.
Also Listing:
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.


Working in the Reservations Department at the Pinkham Notch Visitor Center, the Guest Services Associate's primary responsibility is to fulfill the needs of the AMC's guests and potential visitors to our programs and destinations in a courteous and professional manner.   This includes all aspects of processing and communicating phone, on-line, and in-person reservations for AMC huts, lodges, camps, programs, hiker shuttle and memberships; providing accurate and comprehensive trip and safety advice; performing Joe Dodge Lodge check-in duties; and assuring that our clients receive outstanding customer service.  The Associate reports to the Sales and Guest Services Supervisor.  This is a full time, year round, non exempt hourly position with excellent benefits. (There are also seasonal Sales & Guest Services Associates positions available.)

  • Process and communicate phone, on-line, and in-person reservations for AMC huts, lodges, camps, programs, hiker shuttle and memberships
  • Provide accurate and comprehensive trip and safety advice
  • Perform check in duties at Joe Dodge Lodge
  • Assure that our clients receive outstanding customer service
  • Present AMC mission, destinations, and programs in a proactive manner
  • Perform other tasks as assigned.
Employment Qualifications
  • Customer service and/or sales experience is required.
  • Computer literacy, proficiency in MS Word and Excel, and effective typing skills are required. 
  • Excellent communications skills required.
  • Ability to multi-task required.
  • Commitment to being a team player within a detail-oriented, fast-paced environment is required. 
  • Scheduling flexibility to work weekends, evenings, and holidays is required.
  • High school diploma or GED is required.
  • Knowledge of White Mountain National Forest area is required.
  • Experience in an office environment is recommended.
  • Physical Abilities required: Work is performed in a standard office setting, using standard office equipment. Must be able to stand, sit, climb stairs, and lift up to 25 pounds from floor to waist height.
  • The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name in their state of primary residence.    
  • This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.  
To Reply:  Please send cover letter, resume, compensation history and three professional references to:   Rondi Stearns  at amcjob182@outdoors.org     No phone calls, please. These positions will remain open until filled.  Employment will begin as soon as possible.

Benefits of Working With the AMC

The AMC offers a great benefits package to our year round employees! Here is a partial list that highlights some benefits offered for our regular full-time employees.  Benefits may vary based on position.
  • Group Health Plan, 75 percent employer paid.
  • Group Life Insurance, 100 percent employer paid
  • Long-Term Disability Insurance, 100 percent employer paid
  • Vacation, three weeks accrued each year
  • Holidays, 13 paid holidays/year
  • Use of AMC Facilities, free and discounted rates
  • Free AMC membership

Seasonal Sales and Guest Services Associates are paid a competitive hourly wage, depending on experience.  Seasonal benefits include AMC membership, use of AMC destinations, and employee discounts.  Room and Board may be provided for $45 per week.

The Appalachian Mountain Club is an Equal Opportunity Employer and welcomes diversity in the workplace.

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