IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Specific minimum qualifications and expertise
Essential
• Excellent verbal and written communication skills
• Proven customer service expertise
• Excellent numerical skills and strong ability to analyse data
• Proven IT skills, including MS Office and use of bespoke databases
• Ability to organise and prioritise a shifting workload
• Good team player and ability to work under own initiative
Desirable
• Experience in working with Ofgem’s Renewables and CHP Register
• Degree or equivalent qualification and an interest in environmental issues
Competencies
Setting Direction
• Changing and improving
• Making effective decisions
Engaging People
• Collaborating and partnering
Delivering Results
• Delivering value for money
• Managing a quality service
• Delivering at pace
Purpose
To assist with Ofgem E-Serve’s statutory duties in administering the Renewable Electricity schemes. Specifically, the role will involve the review of applications against legislative requirements, with recommendations for eligibility made to senior management.
Alongside this core role, there are a number of associated administrative tasks including enquiry handling and process implementation. The role is located within the Renewable Electricity team, a busy, customer facing operations team.
Key outputs and deliverables
• Provide recommendations to senior management on the eligibility installations seeking accreditation under the RE schemes;
• Provide eligibility guidance to stakeholders on RE schemes;
• Respond to stakeholder queries both on the phone and by email or letter
• Act as a source of advice for internal and external stakeholders
• Conduct reviews of applications for accreditation made under RE schemes
• Utilise, test and help develop the IT system used to administer the scheme
• Work on ad hoc projects as necessary
Key stakeholder relationships
• External – FIT generators (commercial organisations, community organisations and domestic applicants); electricity suppliers; trade associations; other Government departments;
• Internal – IT; development team; comm’s.
Key accountabilities
• To conduct reviews of accreditation applications within a 10 working day key performance indicator (KPI) target and to make recommendations on eligibility as appropriate;
• To provide accurate and reliable guidance to stakeholders within a 5 working day KPI target;
• To follow documented procedures;
• Accurate record-keeping and ensuring a robust audit trail of correspondence
• Undertake robust user acceptance testing of IT systems;
As part of your application process, we will check your details against CIFAS fraud prevention databases.
Should our investigations identify fraud or the commission of any other criminal offences by you when applying for, or during the course of your employment with us, we will record the details of this on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and by us and other organisations to prevent fraud.
Further details of the CIFAS fraud prevention databases, through which we share information, can be obtained by contacting ofgem@capita.co.uk.
|
