IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

 

Job Description

Job Title:                                               Receptionist, CAT Visitor Centre

Responsible to:                                   Visitor Services Co-ordinator

Persons responsible for:                Self

Salary:                                                   £5.80 Per hour

Working Hours:                                   8 to 40 hours over 5 days including weekends and public holidays on a rota basis

Status:                                                   This is a fixed term seasonal contract from 15^th March to 31^st October 2010 .

To be reviewed thereafter.

 

 

 

Job Summary

 

This is a key customer services role at CAT Visitor Centre as this is the first point of contact for our visitors. The Receptionist is responsible for welcoming and assisting all visitors to CAT, for selling visitor tickets, memberships, promoting Gift Aid handling financial transactions and assisting visitors on and off the cliff railway. The role also involves a number of administrative tasks. It can be a busy and demanding role, particularly in peak season. It requires someone who is a natural communicator and who can work independently and calmly under pressure.

 

Responsibilities

 

Customer Service

·          Welcoming, assisting and giving directions to all CAT’s customers and contacts in a courteous, positive and friendly manner.

·          Liaison with all relevant departments regarding the reception of visiting individuals and groups attending activities such as seminars, courses, school trips and media events.

·          Selling visitor centre tickets, memberships and associated products to visitor centre customers.

·          Promoting Gift Aid

·          Responding to telephone enquiries regarding visiting the Centre.

·          Assisting in the promotion of relevant marketing schemes as established by the Marketing Department.

Operational duties

·          Ensuring that the reception is open and ready for business and closed at the appointed times.

·          Working with the railway operators, guiding visitors onto and off the cliff railway and operating the doors and gates.

·          Following any directions given by the railway operator concerning its safe operation.

·          Assisting the Railway Operator and Duty Manager in executing the emergency evacuation procedures of the Cliff Railway.

·          Assisting with car parking duties at busy times.

·          Keeping the railway carriages and reception area clean and tidy. Sweeping and mopping the railway carriages at the start of every day.

·          To remain in radio contact with the Duty Manager and Railway Operators during working hours.

·          Complying with CAT’s Health & Safety Policy.

Administration

·          Operating the till and credit card machine quickly and accurately (training will be provided).

·          Being responsible for all financial transactions at reception; handling money accurately, preparing the float in the morning and accurately reconciling the till at the end of the working day.

·          Processing voucher redemptions at point of sale and from time to time recording customer feedback for marketing purpose

·          Accurately recording details of visiting groups (on paper and/or electronically).

·          Completing a clear written log of relevant activities during each shift to provide information to other receptionists and Visitor Services Co-ordinator and support effective communications within the department.

Other duties

·          Participating in reception training days, customer care training, health and safety training, cliff-railway evacuation drills and any other training relevant to the role.

·          With the support of the Marketing Manager, keeping up-to-date with CAT’s activities and events and communicating this information to CAT’s customers.

·          Be punctual and reliable in adhering to the rota.

·          Providing sickness cover for the other receptionists as and when required.

·          Attending regular reception meetings.

·          Wearing staff clothing and maintaining a good level of personal presentation.

·          Providing a sufficient level of staff cover during the holiday season, by co-ordinating periods of leave with the Visitor Services Co-ordinator and other members of staff.

·          Entering data into CAT’s marketing, customer feedback and customer databases.

 

Person Specification

Essential

Communication:

·          Excellent verbal communication skills

·          Able to communicate effectively within a team

·          Willing to learn and speak Welsh

Approach to work

·          Able to work independently

·          Able to juggle multiple tasks

·          Able to work calmly and efficiently under pressure

·          Reliable and punctual

·          Trustworthy

·          Clean and tidy in appearance

Customer Services

·          Confident in working with the public

·          Possessing an understanding of customer care

·          A friendly and courteous personality

·          Capable of dealing with difficult customers in a courteous and effective manner

Administration:

·          Numerate and literate

·          Able to handle money accurately

·          Able to complete forms neatly and accurately

·          Accurate keyboard skills

·          Ability to calculate quickly and accurately.

·          Able to send and receive emails

Hours of work:

·          Willing and able to work the core reception hours, including weekends and public holidays

·          Willing and able to work flexible hours

 

Desirable

·          A fluent Welsh speaker

·          To have an understanding of environmental issues

·          Experience of working with a point-of-sale till and/or credit card machines

·          Experience in customer services

·          Ability to touch-type