Quality Manager Officer – maternity cover (m/f)

Fair global trade everyone can believe in

Founded in 2003, FLOCERT is the global certifier for Fairtrade International. Among many areas of operation, we mainly offer certification, verification, climate, information and impact services

from crop to shelf. Our key customers are disadvantaged producers, such as mid-sized agricultural organizations, peasants and farm-workers, in developing and emerging countries. In the northern hemisphere, we advise and support traders and manufacturers on their comprehensive purchasing activities and complex value supply chain management.

FLOCERT has offices in Bonn, Cape Town, Bangalore and San José. With over 3,000 clients in more than 70 countries, a staff of 80 and over 100 auditors, we are one of the world’s leading social certification and verification bodies, bringing together producers, traders, brands and consumers.

FLOCERT is currently looking for a

Quality Manager Officer – maternity cover (m/f)

full-time

• Job Share: Full-time (38,5 hrs. p.w.)
• Position is based in the FLO-CERT GmbH Office in Bonn, Germany
• Salary is paid according to the Collective Bargaining Agreement Category (Tarifvertrag Gross- und Aussenhandel, Nordrhein-Westfalen), Salary Range V plus an attractive benefits package.
• Start date: as soon as possible
• Maternity cover approx. until spring 2017

Description

The Quality Management Unit is centrally servicing all departments of the company but also has a direct link to our customer base as it is responsible for complaints management at FLOCERT.

As QM Officer you will get a deep insight into FLOCERT’s structures and processes and contribute to the continuous improvement process of our system: a variety of tasks such as allegations and complaints management, document control and the involvement in internal and external audits makes the QM Officer position a diversified and challenging engagement.

Responsibilities

• Allegations management: independent handling of cases and respective administration
• Complaints Management: independent handling of cases and respective administration
• Support in the management of Appeals/Reviews
• Holiday substitution of Quality Manager for Appeals/Reviews
• Support in preparation, conducting and follow-up of internal & external audits
• Maintenance of the Document Control System
• Prepare annual statistics on complaints management
• Manage the Quality Improvement System Mantis
• Support process mapping activities
• Drive improvement projects of the QM processes and admin systems

Qualifications

“Must haves”

• University level education (or equivalent) in a relevant subject (Economics, Business, Food Science, Agronomy, Law, sociology etc.) and 2 years related business experience.
• Familiar with one or more of the following certification schemes: ISO 9000, Organic, Eurepgap, SA 8000, Fairtrade, or equivalent.
• Fluency in English and Spanish written and spoken. 
• Excellent communication skills, team player, flexible, experience in dealing with different cultures.
• Strong dedication towards customer service.
• Strong command in the use of MS Office Products.
• Motivation for Fairtrade.

“Nice to have”

• Prior experience in Quality Management.
• Knowledge of the agricultural sector.
• Skills in German or French

How to apply

Do visit our website: www.flocert.net/about-us/work-for-us/latest-jobs/

Please apply by submitting your application documents in English, with curriculum vitae, reference letters or reference contact data as well as a motivation letter.

Please do kindly note that only those applicants invited for an interview will be contacted.