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Project Coordinator

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Type Fixed Term and Permanent Roles
Status Full Time
Level Senior Level
Company Name Real Goods Solar
Contact Name
Website Further Details / Applications
Real Goods Solar logo
Also Listing:
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.


Title Project Coordinator
Categories Residential
Compensation Commensurate with experience, comprehensive benefits
Location Louisville, CO
Job Information

The Project Coordinator serves as the single post-sale point of contact for Real Goods Solar customers and manages the customer experience throughout the project life cycle.

Key Responsibilities:

  • Responsible for being a subject-matter expert on all processes associated with the installation of Real Goods Solar Residential PV installations. This includes learning current processes and incorporating new processes that emerge in an ever-changing environment.
  • Interacts with customers via telephone and email according to Real Goods Solar customer communication protocol throughout the duration of the project life cycle
  • Coordinates with customers and Site Techs to schedule site survey appointments
  • Coordinates with other Project Administration Team members to collect project documents for customer signatures
  • Communicates with other departments internally as necessary to ensure project milestones and customer expectations are met
  • Prepares project information for handoff to Operations team for installation
  • Responds to customer inquiries and manages problem resolution
  • Maintains accurate Salesforce.com data and interconnection documentation
  • Other tasks as assigned


Essential Qualifications:

  • College educated
  • Job related experience in customer service and project coordination
  • Experience with Customer Relationship Management (CRM) software, or equivalent
  • Can communicate effectively in both written and verbal English
  • Excellent telephone communication skills
  • Must be able to research and analyze problems and make independent decisions
  • Strong ability to organize and prioritize a high volume of work in a fast-paced environment
  • Capable of managing multiple projects and prioritizing tasks with minimal errors
  • Knowledge of Microsoft Office
  • Close attention to detail
  • Prompt response to customer needs
  • Positive team spirit
  • Accurate and thorough
  • Can deal with frequent change, delays, or unexpected events
  • Works long hours when necessary to reach goals
  • Resourceful at meeting challenges
  • Exhibits sound and accurate judgment
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