Job Summary

Provides general administrative, logistical and customer service support to DC SEU project managers, management and staff. Participates in the development and delivery of market based services to maximize the penetration of cost effective energy efficiency in business markets while contributing to a mission-driven, creative, enjoyable and stimulating work environment.

Essential Functions

• Work directly with project managers to support all administrative phases of project generation including intake and set-up through project closeout while utilizing a specialized DC SEU database, KITT.
• Provides project support to the Engineering or Residential teams, including data entry/collection/analysis, and reporting.
• Provides general office administrative assistance as it relates to project intake functions, including answering phones, filing, copying, data entry, etc.
• Demonstrates and is responsible for proper use of KITT database system for Engineering or Residential programs, including project, player, and company creation, data updating, reporting and analysis.
• Maintains accurate project records in KITT and in hard copy files for the Residential or Engineering programs.
• Responds to and processes customer inquiries as needed. Occasionally initiates contact with customers to promote energy efficiency services as it relates to project intake functions for the Residential or Engineering programs.
• Organizes and participates in training activities and market initiative educational efforts.
• Provides input and feedback to database system improvement efforts.
• Participates in process development and on continuing team improvement efforts.
• Provides support to the activities of DC SEU and VEIC as necessary to accomplish organizational goals and objectives.

Knowledge and Experience

• Strong personal commitment to the mission, vision, goals and values of DC SEU.
• High school degree and one year administrative assistant experience or a combination of education and experience from which comparable knowledge and skills are acquired.
• Superior proficiency with word processing, spreadsheet and database software including extensive Windows and Microsoft Office applications experience.
• Demonstrated experience in providing excellent customer service.
• Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities in a dynamic and fast paced environment.
• Strong interpersonal skills and excellent written and oral communication skills.
• Ability to work independently with minimal supervision, and as part of a team.

Working Conditions

Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties.

External - Normal functions do not routinely require travel. Travel to special events and/or off site meetings required periodically.

Physical Demands

Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. There is potential for eye strain from reading detailed materials and computer screen. Deadlines, workloads during peak periods and changing priorities may cause increased stress levels. Work may include occasional pushing, pulling, or carrying objects weighing up to 40 pounds such as files, documents, and computer printouts. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. Repetitive motion injuries may occur. Company will provide adaptive devices as needed.