For more than two decades, Conservation Services Group (CSG) has helped Americans make smart energy use decisions an important part of the way they live and work. CSG designs, develops, and delivers innovative, results-driven energy efficiency, energy conservation, sustainability, and renewable energy programs. We bring our experience, expertise, creativity, and commitment to our goals of using environmentally responsible approaches in helping business and home owners lower costs, increase comfort, and improve indoor air quality; and in championing the development and use of renewable, alternative energy.
  
People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?

CSG is currently seeking a seasoned technical and managerial professional to serve as a Program Operations Manager for the TVA Energy Right Solutions Residential Program. The successful candidate will be responsible for the direct oversight and management of all field staff.

Working closely with CSG Program management, the Program Operations Manager will establish and implement operational policies and procedures to achieve production and energy savings goals for our utility clients and their customers. The Program Operations Manager's primary responsibilities include monitoring staff to ensure efficient and effective delivery of in-home services in compliance with program guidelines, technical standards, training, QA/QC, and the highest level customer service. 

Responsibilities Include:

• Managing program, technical, and field staff managers, monitoring workload, assigning specific duties to ensure staff and project productivity, completing Scope of Work deliverables, and ensuring that kWh goals and customer satisfaction goals are met
• Developing and managing the Operations process from program development through implementation
• Recommending overall field staffing needs, overseeing job assignments, and managing resource deployment within budget to maintain high capacity utilization of production staff with increased efficiency and return on investment
• Recommending and deploying program standards, policies, procedures, and goals, conferring with the Sr. Program Manager and the Field Manager
• Planning and implementing program activities and managing operations through management and administrative staff
• Preparing activity reports to measure productivity, goal achievement, and identifying processes that need improvement
• Recommending modifications to program policies for internal operations, or as required by contract with clients
• Working with technical and training staff, developing training and development activities related to program policies, technical issues, customer relations, and program standards
• Overseeing client relations as related to areas of responsibilities
• Assisting the Sr. Program Manager in response to Requests for Proposals related to new business
• Working with the Office Manager in coordinating the orientation and training process for new hires, creating an internal and external career tracks for employees, and completing the employee review process.