IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Reports to: Program Manager (Other Corporate Programs)
Direct Reports: none
Location: Boston, US
Role Description
The objective of this role is to ensure the programs you work on deliver an excellent Earthwatch experience*, which advances mission objectives; makes best use of resources and meets or exceeds customer expectations.
Your focus is on delivering program activities to time, budget and required mission standards, working with your program manager and other team members to deliver results against the agreed business plan.
Key to this is being an effective team player and working collaboratively with other parts of Earthwatch to achieve results.
*By excellent experience we mean:
- High quality field research which increases knowledge, informs policy and delivers positive environmental impacts
- Transformational learning which enables changes in knowledge, skills or behavior
- Responsibly managed activities, which follow our safety and EMS standards
- Inspiring engagement with staff, scientists, participants and partners that makes them want to belong to the Earthwatch community
Key areas of responsibility
Please note as the new structure is established globally, all Regional Program Management staff may be asked to undertake different tasks and focus on alternative projects and programs as required.
Overall responsibilities of all Program Coordinators may include:
1. Fielding Participants
- Preparation of participants across assigned programs (public, educator, corporate etc)
- Screening participant forms
- Delivery high quality customer service & participant stewardship
- Act as Field Delivery Team member as appropriate to facilitate/support programs
2. Applications & Selections
- Work with partners to select fellows
- Review fellowship applications
- Coordinate fellowship application process
3. Data Collection
- Collection of evaluation data
- Provision of program information for Earthwatch publications (to Marketing)
- Communicate results from projects to core/regional SMEs & Marketing
4. Incident Management & Risk Assessment Support
- Test emergency response plans
- Creating & updating threat assessments
5. Database/Web
- Enter project, program & participant information into Athena (with admin support)
- Update MoS database
- Ensure updates on current partnerships provided to Marketing for Earthwatch website
6. PI Communications
- Make field payments
- Collect field reports
- Collate key project documents
- Send participant information to PIs
- Collect briefing updates from PIs and provide to PMs
- Collect post-fielding feedback from PIs
7. Program Documents
- Coordinate creation of key program materials (pre-work etc) with PMs and regional SMEs
- Coordinate translation of materials as appropriate
- Work with Marketing on design & production of materials
Specific responsibilities of this role:
This position will be a multi-functional role, supporting the Program Team to fulfil deliverables under the global, regional and local projects, including corporate contracts. This position will report into the corporate program team but will be responsible for tasks across the Program Team, including but not limited to: coordinating field delivery for teen team facilitator, corporate field delivery (one day teams), provide support as needed for one day program, site visits, first team visits, learning team visits - orchestrate the logistics; EMS support (keeping track of travel), keeping IIMT up to date with travel. Must be willing and able to deliver teams in the field approximately 25% of the time to provide support for risk management, field delivery and facilitation.
The role requires strong customer service skills and the ability to interact collaboratively across internal departments and with executive level donors. The role may also include coordination of research programs, engagement activities, facilitation and delivery, formatting of briefings and other documents and administrative support, being creative and flexible in an often fast paced environment.
There is a preference for this role to have fluency in French.
Personal Specification:
Summary Requirements
- Relevant degree in environment, management, science or business
- Interest in NGO sector, and working globally across different regions
- Proven track record in project and program coordination and delivery
Experience
You are a motivated team member, able to meet deadlines and deliver results across a diverse range of program tasks. You like working in cross functional teams to deliver results, demonstrating collaborative working across different teams and functions.
You are able to manage and respond to your given priorities effectively, learning from your peers and managers and spotting opportunities to do things better. You are able to work for different managers on different projects, and are happy to operate in a fluid project-led environment.
Competencies/Management Behaviors
1) Managing Relationships and Communication:
- the ability to build responsive and effective relationships respecting different points of view
- the ability to deliver within high performing teams, working with energy and enthusiasm and managing peers and managers effectively
- collaborating across the organization, avoiding silos and valuing diversity
- operating with organizational and personal integrity
- understanding and managing your own personal strengths and development areas
2) Driving Results:
- good planning and time management skills, delivering results to time and budget whilst managing competing priorities on an ongoing basis
- utilising technology to aid planning and efficient communication
3) Commercial Acumen:
- tracking financial and mission information across programs
- understanding external perspectives and internal resource demands
4) Leadership and Vision:
- ensuring you understand Earthwatch's business plan and goals, and how your work helps achieve them
- able to review and improve on a continual basis, dealing with ongoing change
- inspiring the confidence and respect of team members and managers through your professionalism and proficiency
- demonstrating commitment to Earthwatch's mission and values
5) Innovation and Initiative:
- the ability to find creative ideas and solutions which overcome obstacles and add value, with a 'can-do' positive attitude
- an ongoing drive to find better ways to do business, able to constructively challenge the status quo in order to drive better mission delivery, revenue generation and results
Earthwatch Values
Inclusive - We believe it is essential that people participate in solving the environmental challenges we face.
Objective - Independent research is at the core of our work, and its outcomes determine our goals and priorities.
Passionate - We are passionate about the opportunity we have to make a meaningful impact on people and the planet.
Empowering - We seek to inspire people, organizations and communities with experiences, knowledge and tools that enable them to take action.
Responsible - We act in a manner that respects and protects the wellbeing of people and the environment, including our staff, researchers, volunteers and the places we work.
Paygrade/Job Banding B-6 to B-12 $32,702 to $37,338
Please send cover letter and resume to hr@earthwatch.org.
