Product Support Engineer

IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

Ecotality North America is currently looking for an electrical engineer to provide product support for electric vehicle charging equipment. The ideal candidate will have at least 1 year of experience with motor drives or other power electronics along with product support and troubleshooting experience.

Candidates will enjoy working in a fast-paced, small company environment and will be willing to participate in all areas of the Company’s business at all levels. Candidates will be self-starters, comfortable working with little supervision, capable of providing their own direction and will excel at learning new skills and technologies. 

Responsibilities:

• Support field technicians with new product installations, service and maintenance
• Interface with customers to identify and understand problems
• Interface with Contact Center and Network Operations team to monitor system functions
• Research, troubleshoot and document product issues
• Work with product manufacturing to solve functional issues
• Report status and issues to product engineering team and management

Required skills for this position

• ·        Bachelor of Science, Electrical Engineering  (emphasis in power electronics a plus)
• ·        Experience with motor drives, inverters or other power electronics (>10kW)
• ·        Experience assembling or servicing electrical cabinets/control panels—0-2 yrs
• ·        Experience troubleshooting electrical equipment/control panels—1 yr min
• ·        Experience with power distribution, esp 3-phase power
• ·        Ability to read electrical schematics and/or one-line diagrams
• ·        Experience with common electrical and electronic test equipment (volt meter, DMM, ammeter, o-scope)
• ·        Experience with web interfaces for CRM or other database systems
• ·        Ability to travel (<25%)
• ·        Must be capable of easily shifting task focus and managing multiple tasks simultaneously

Must be authorized to work in the United States (Citizen or Resident Alien)

Salary Range:     TBD