Policy Manager, Warm Homes Discount, Fraud & Audit

Specific Minimum Qualifications and Expertise

• Degree, equivalent qualification(s) or relevant professional experience.
• Expertise in policy implementation.
• Experience in auditing or risk management or fraud prevention
• Proven ability to build and maintain effective relationships with key stakeholders
• Strong analytical skills and good attention to detail
• Demonstrable evidence in working with legislation and industry guidance documents.
• Excellent presentation skills, influencing skills and especially drafting skills.
• Strong track record of managing other team members and achieving results through other people.
• Demonstrable ability to represent Ofgem to Government departments and key stakeholders.

Desirable

In addition, expertise in any of the following areas would be advantageous:

• Knowledge of issues associated with fuel poverty
• Understanding of utility regulation
• Strong track record of project planning and delivering against challenging deadlines.

Purpose

• To Manage the fraud and audit activities relating to the Warm Homes Discount scheme
• To maintain the Warm Homes Discount fraud prevention strategy
• To develop and implement audit strategies to ensure that the obligated parties are compliant with the Warm Homes Discount legislation.
• To undertake the administration of any new social and fuel poverty schemes, in line with the relevant regulations.

Key Outputs and Deliverables

This position will:

1. Manage Ofgem’s WHD fraud prevention activities in accordance with Ofgem’s fraud prevention strategy, including:
   1. Setting up and analysing exception reports to identify possible instances of fraud
   2. Performing fraud checks
   3. Liaising with suppliers on their fraud prevention activities, including assessing the appropriateness of those activities
   4. Liaising with suppliers on instances where they have identified possible instances of fraud
   5. Investigating possible instances of fraud
2. To procure and instruct auditors to mitigate the risk of non-compliance against the WHD regulations by one of the obligated energy suppliers
3. To review Ofgem’s fraud prevention strategy for the WHD as and when appropriate (normally annually) and to recommend changes to senior management and to the GEMA Audit Committee as appropriate
4. Develop and maintain a risk register for WHD
5. As required, to contribute to the efficient day to day operation of the WHD scheme, which might include:
   • Assessing whether supplier activity complies with the scheme regulations
   • Maintaining the integrity of the data recorded and dealing with enquiries

Key Stakeholder Relationships

External

• Government – DECC, DWP and HMT.
• licensed gas and electricity suppliers
• Other interested parties including:  consumer groups (CAB, Consumer Focus) and NGOs with an interest in fuel poverty (NEA).

Internal

• Legal staff.
• Environmental Programmes and Ofgem policy teams.
• Enforcement team.
• Finance team.
• Procurement.

Key Accountabilities

• To help develop and implement a new social and fuel poverty programme.
• To ensure that the appropriate systems, procedures and documentation are in place to start operating the programme by the date proposed.