IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
The Student Conservation Association (SCA), America’s #1 conservation service organization seeks an Operations Director of Member Experience in Charlestown, NH
Primary Responsibilities:
- Lead the Selection and Advisor groups in supporting, guiding and placing potential applicants/members in conservation service volunteer positions while enhancing the overall member experience
- Oversee department objectives for improved customer service with internal and external constituents using effective management tools
- Create, implement and manage policies and procedures regarding applicant management, interviewing and selection processes across multiple teams in conjunction with Director of Member Services
- Collaborate with Recruitment department on application conversion and placement
- Collaborate, develop and manage budget with Director of Member Services
Qualifications:
- 7+ related experience (admissions, recruiting, hiring) required. Bachelor’s degree preferred
- Interviewing and/or advising/counseling experience needed
- 4+ years team leadership and supervisory experience required
- Budget management experience highly preferred
- Experience with database information manipulation and reporting required
- Excellent interpersonal and communications skills a must
- Demonstrated experience with process evaluation and improvement required
- Strong customer service ethic required
- Strong MSOffice skills required particularly Word, Excel and Outlook required
- Ability to work well as part of a team as well as independently
- Valid driver’s license with MVR that meets SCA standards required
- Willingness to travel nationally (5%) required
- Must have access to cell phone for business purposes
* Health and Dental * Basic Life Insurance * Short Term Disability * Long Term Disability * Flexible Spending Account * 403(b) Savings Plan * Generous Paid Time Off * *Community Service Leave * Casual Dress*
Please send cover letter and resume to Hiring @ Hiring@thesca.org . Please include Operations Director of Member Experience in the subject line.
SCA is an EOE dedicated to workforce diversity.
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