Operations Account Manager

IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

The Operations Account Manager is responsible for the management of all Southwest accounts and supports the Operations General Manager of the Recyclebank business. The Operations Account Manager is a liaison between the Account Management, Rewards, Tech and Creative teams and ensures that all aspects of the Client/Partner relationship are effectively managed and executed.

ESSENTIAL FUNCTIONS

• Managing all aspects of local hauler and municipal account relationships working closely with marketing, operations and technology to ensure implementation of Recyclebank’s contractual obligations to clients.
• Maintaining and growing relationships in conjunction with the lead on the account.
• Reporting as determined by contract and account lead, conducting regular phone calls, presenting at in-person meetings and status updates to the General Manager and Director of Account Management.
• Critically analyzing client performance metrics to identify the specific needs of the client.
• Working with the General Manager to address operational needs and implementing processes necessary for their fulfillment.
• Managing field service activities related to the company’s daily operations.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent oral and written communications. Making effective and persuasive speeches and presentations.
• Strong bi-lingual oral and written skills (Spanish).
• Excellent interpersonal skills: interacting effectively with people of diverse levels and backgrounds.
• Excellent organizational and time management skills: prioritizing and addressing multiple tasks simultaneously.
• Analyzing data and solving problems resulting in effective business decisions.
• Customer service orientation.
• Self motivation and an ability to work independently with little supervision.
• Highly proficient in Microsoft Office (Excel, PowerPoint, Word).
• Listens to and considers the ideas, needs, preferences of colleagues, partners and agencies.
• Committed to making a measurable, positive difference in interactions with colleagues, partners and the community.
• Approachable, easy to engage.
• Keeps promises an insures intentions and promises are reflected in all actions.

EDUCATION & EXPERIENCE

• Bachelors Degree.
• 3 + years of account management or marketing support experience.
• Located in California.