IMPORTANT:This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Job Number:
1347773
Business:
GE Transportation
Business Segment:
Transportation
About Us:
GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Transportation!
Posted Position Title:
OHV/Wind Service Manager
Career Level:
Experienced
Function:
Services
Function Segment:
Field Services
Location:
United States
U.S. State, China or Canada Provinces:
Pennsylvania
City:
Lawrence Park
Postal Code:
16531-0001
No
Role Summary/Purpose:
Commercial interface to OHV haul truck OEM leadership for GE drive system reliability, service and warranty negotiations. Global responsibility for managing all aspects of product service and field service for GE Off Highway Vehicle drive systems and wind gear boxes. Direct manager for Off Highway area service managers, product service engineering and wind gearbox field service. Role CTQ’s include driving reliability issue resolution, warranty expense controllership and negotiation.
Essential Responsibilities
- Drive timely cross functional issue resolution on OEM reliability concerns - Manage warranty claim process - Negotiate warranty with customer as needed - Promote GE electric drive systems globally - Recommend and promote product upgrades to end users globally - Maintain strong working relationships with OEM leadership and working team - Interface and build relationships with key OEM distributor senior leadership - Interface and build relationships with key mine senior leadership - Create and present executive level presentations internally and for customer senior executives - GE OHV Service Contract Management
Qualifications/Requirements:
- Bachelor's Degree in Engineering or Business
ELIGIBILITY REQUIREMENTS:
- Willingness and ability to travel as required
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
- Masters in Business Administration or Master's Degree in Engineering - Previous leadership experience with GE OHV drive system OEM’s and end users - GE Blackbelt Certification (GE employees only) - Six Sigma training (GE employees only) - Strong interpersonal and leadership skills - Commercial and technical expertise - Demonstrated ability to manage people across cultures and continents - Previous experience with direct customer communications - Strong technical, analytical and problem solving skills - Strong business acumen and commercial savvy - Ability to manage effectively in a dynamic and fast-paced environment - Strong customer service mindset - Working knowledge of contract terms and conditions - Familiarity with project labor and material quoting tools - Strong oral and written communication skills
