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For more than two decades, Conservation Services Group (CSG) has helped Americans make smart energy use decisions an important part of the way they live and work. CSG designs, develops, and delivers innovative, results-driven energy efficiency, energy conservation, sustainability, and renewable energy programs. We bring our experience, expertise, creativity, and commitment to our goals of using environmentally responsible approaches in helping business and home owners lower costs, increase comfort, and improve indoor air quality; and in championing the development and use of renewable, alternative energy.
People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?
Supervises a staff of Customer Service Representatives within a small to mid-sized call center. Monitors the day to day operations of a call center to ensure all policies, procedures, department key performance indicators, and timelines are adhered to. The Supervisor is a key player in the contact center, facilitates the flow of information between staff, customers, utilities, and clients; assists the National Director and is a visionary and self-starter.
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Primary accountability and results for specific functions. List by order of importance. The list of essential functions is not exhaustive and may be supplemented or changed as necessary. Responsible for the daily function of the contact center and customer service department. This includes attendance, policy compliance, and scheduling of adequate coverage to ensure customer/client issues are addressed in a timely manner and that all department key performance indicators are met.
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Responsible for the daily function of the contact center and customer service department. This includes attendance, policy compliance, and scheduling of adequate coverage to ensure customer/client issues are addressed in a timely manner and that all department key performance indicators are met.
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Fulfills special requests from field operations team, account representatives and marketing. This includes, but is not limited to, special delivery requests and any issue escalation as it pertains to customer service.
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Trains new and existing employees.
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Supports the National Director on the personal development of each Customer Service Representative/Lead up to and including discipline and development opportunities.
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Responsible for meeting &/or exceeding key performance indicators
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Regularly conducts quality assurance monitoring of CSRs to ensure the highest level of customer service is being provided as well as ensures program requirements are being met.
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Provides support to other Contact Center Supervisors as needed
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Provides activity reporting regularly to the National Director
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Responsible for remote supervision of satellite Contact Center sites & staff
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