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Membership Services Coordinator

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Hydrology, Hydrogeology, Water Resources
Location Virginia - America North
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 30/06/2011
Company Name Trout Unlimited
Contact Name Steve Moyer
Website Further Details / Applications
Trout Unlimited  logo
Directory Entry : Conservation Jobs with Trout Unlimited. TU is a national organization with more than 150,000 members organized into about 400 chapters from Maine to Montana to Alaska. This dedicated grassroots army is matched by a respected staff of lawyers, policy experts and scientists, who work out of more than 30 offices nationwide. These conservation professionals ensure that TU is at the forefront of fisheries restoration work at the local, state and national levels.
Also Listing:
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.


TU is looking for a friendly and professional individual to serve as our full time Membership Services Coordinator (MSC). This person must be a go-getter, love talking with people on the phone to resolve issues, and have strong attention to detail in projects both large and small. The MSC interfaces with TU’s members on a daily basis, researches and resolves member questions and concerns, and is a primary go-to person within the organization.

This position requires a dynamic personality with excellent communication/follow-up skills using a variety of mediums, including phone, email, letters, and an internal customer service database system. The MSC will be very “visible” with our grassroots membership and requires someone who represents TU’s mission and goals. The MSC will be highly knowledgeable about TU’s systems, procedures and programs to effectively communicate with our members.

The MSC reports to the Membership Services Manager (MSM) and will assist the MSM with overall membership operations and serve as the primary back-up for the MSM. 



  • 3 years customer service experience – professional customer service skills are essential
  • Excellent communication skills via phone, email and letters are essential 
  • Proficiency in MS Excel, Word and Outlook a must
  • Friendly and professional phone voice a must
  • Extremely detail oriented 
  • Comfortable analyzing data, drawing conclusions, and making informed
    decisions with minimum supervision
  • Associates Degree (minimum) required  

Interested in becoming part of a team whose mission is to conserve, protect, and restore North America’s coldwater fisheries and their watersheds? Fishing experience is not required, but a love for conservation and the outdoors is. Help us to serve our passionate and loyal members – who are volunteers that invest their time, energy and money to ensure our future generations enjoy healthy fisheries in their home waters. Please email cover letter, resume, references and salary requirements to:

Trout Unlimited
Attn: Membership Services Manager
1300 North 17th St, Suite 500
Arlington, VA 22209


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