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Title | Membership Officer |
Posted |
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Description |
IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Job Title: Membership Officer Working hours: 32 hours per week Salary: £13,900 per annum Status: This is a permanent post subject to successful completion of six month probation period.
Job summary: To assist the Membership Co-ordinator in the running of CAT’s membership department, including database maintenance and general administration, mail-out of membership magazine and annual conference arrangements.
Responsibilities
Membership · Answering membership telephone/email enquiries and providing an excellent level of customer service · Processing membership applications · Assisting the membership team in advising members encountering problems with membership application and processing · Sending renewal reminders every month · Ensuring all direct debit payment systems are current, optimal and comply with all legislation · Processing direct debit payments · Assisting and training others throughout CAT in the use of Direct Debit systems. · Bankers Orders – try to phase out · Processing all Gift Aid related queries and preparing the Gift Aid claim for the tax office.
Database · Developing membership database systems to provide an efficient and effective means of managing CAT members. · Evaluating alternative database systems. · Developing database reporting and statistical systems. · Backing up the databases on a daily basis.
Mail outs · Liaising with printers and mailing house to ensure accurate, efficient mailings. · Preparing database for exporting to produce mail out lists and sort data. · Liaising with staff to ensure all required materials are provided for mail outs. · Ensuring all mail out costs are recorded and wherever possible reduced. · Exploring ways in which mail outs can be improved.
Members’ Conference · Assisting the membership team with the planning and administration of the members’ conference, including attending the event.
General administration · Assisting with the writing and maintenance of membership procedural documents. · Assisting membership team to manage post, phone calls and day to day filing. · Co-operative rota duties as required e.g. staffroom clear-ups, meetings, guided tours, involvement in CAT groups. · Occasional Visitor Centre Reception cover, as required · Undertaking other duties as required by the organisation.
All Permanent Staff – Co-operative Duties
Person specification
Essential
Desirable
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