IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
The UK Green Building Council (UK-GBC) is a charity and membership organisation which
campaigns for a sustainable built environment. UK-GBC has a diverse membership of
more than 400 organisations spanning the entire built environment. The majority are
from the private sector, but we also have public and third sector members.
Our mission is to radically improve the sustainability of the built environment, by
transforming the way it is planned, designed, constructed, maintained and operated.
We do this in a variety of ways including: influencing government and policy, inspiring
best practice and leadership in the industry, and improving our members' sustainability
performance. Our ultimate vision is a built environment that enables a high quality of
life for people, within the limits our planet can support.
UK-GBC’s unique characteristics include our cross-industry representation right across
the built environment supply chain; our focus on collaboration, innovation and
leadership; our solutions-driven approach; and our ambition for radical transformation.
Job purpose
The Member Engagement Officer will play a key role in ensuring that UK-GBC’s members and key stakeholders are engaged with our diverse programme of activities. You will support the development and implementation of UK-GBC’s account management processes, acting as a key point of contact for members and supporting other Key Account Managers within UK-GBC.
You will be the internal ‘champion’ for all membership related enquiries within UK-GBC, proactively working to drive high retention rates by helping members realise the benefits of engagement with UK-GBC by involving them across all of our activities, and deepening the UK-GBC team’s understanding of members’ businesses and priorities. You will work with the UK-GBC team to help refine and improve the key touchpoints throughout the membership journey.
Main responsibilities:
• Support the Key Account Management process by ensuring Key Account Managers have timely information on member activities, preparing membership statements, and monitoring both Gold Leaf member engagement and the Key Account Management process
• Help develop and roll out an account management programme to other major members
• Be the first point of contact for member queries, providing timely replies with a high level of customer service
• Work with the CRM Manager and other team members to refine and build on existing member touchpoints (emails, phonecalls, meetings) so that members are increasingly engaged with UK-GBC
• Support members of the Senior Management Team with developing and implementing engagement plans for stakeholder groups outside of the membership
• Carry out industry, sector, and member research to increase team understanding & identify opportunities to engage members in the sustainability agenda
• Support scoping of new business opportunities through analysis and market research and the preparation of research briefs for the Head of Partnerships and CEO
• Work with the marketing team to source case studies and other information from members, providing them with opportunities to promote their sustainability impact
Person specification
Essential skills, knowledge & experience
• At least 3 years’ experience in a client, customer or member facing role
• Sound commercial acumen, ideally with experience of the construction and property sector
• Knowledge of and interest in the sustainability agenda
• Strong interpersonal and communication skills
• Ability to work as part of a small and dynamic team
• Excellent time management skills, including ability to manage multiple priorities
• Confident and highly self-motivated
• Strong analytical and organisational skills
• High level of competence in using standard software packages (MS Word, Powerpoint, Excel, Adobe etc)
• Educated to degree level or equivalent experience
Desirable
• Experience of Customer Relationship Management (CRM) software
How to apply
To apply for this position, please email your CV together with a covering letter outlining why you are applying and how you meet the Person Specification to Natalie Cotton at jobs@ukgbc.org
Please state your salary expectations and your current notice period (if applicable) in your cover letter.
Closing date for applications is 5pm on Friday 22nd July 2016.
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