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Membership & Visitor Centre Manager

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Fundraising, Admin, IT
Town/City Sculthorpe
Salary (Minimum)
Salary (Maximum)
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 04/10/2021
Company Name Hawk and Owl Trust
Contact Name
Website Further Details / Applications
Hawk and Owl Trust logo
Directory Entry : Hawk and Owl Trust is a national charity. We create and manage nesting roosting and feeding habitats for owls and birds of prey For jobs with the Hawk and Owl Trust visit their job page https://hawkandowltrust.org/about-us/jobs.
Also Listing:

Due to the retirement of our current Membership Officer we are now looking

to recruit a Membership & Visitor Centre Manager to work at our Sculthorpe

Moor Nature Reserve - Norfolk


Do you have excellent team leadership skills and experience of working with

targets in a busy visitor and membership office environment? We’d like you

to bring those skills to our conservation charity. We need you to support

our existing members and help us grow our membership.


About the role


Visitors and our members are a vital part of what we do. As a charity, every

penny we raise goes back into the continued conservation of our reserves

and work through our projects. As the manager for the membership and visitor

welcome team, you’ll lead by example, seizing all opportunities to grow

our income at the visitor welcome, from promoting the benefits of our membership,

to gift aid and direct debit schemes. You’ll be responsible for inspiring

the visitor centre team of staff and volunteers to achieve membership targets,

as well as delivering your own.


You’ll coach and motivate the team to ensure a high standard of customer

service. You’ll be responsible for the presentation of the visitor reception

and making sure your team is always aware of what’s happening at the property

that your visitors can enjoy. You’ll tell your visitors about the Trust’s

work we do and what their money is funding.


The other part of this role will be to administer our existing membership



To succeed in this important role, we are looking for someone that can deliver:


Outstanding customer service skills


Experience of working in a retail or tourism environment


Great people management skills


Confidence working with sales and membership targets


Genuine enthusiasm for working with people


Good understanding of the Trust and what we do


Experience recruiting and training new team members


Understanding of a conservation environment


Is competent in processing financial and HMRC claims

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