Liaison Officer

Closing Date: 29 July 2013
 Issue Date: 11 July 2013
 Position Ref No: LM 867

Location: Edinburgh

Salary:  around £22,000 per annum, depending on experience. This is a fixed term position until 31 March 2014.

We have an exciting opportunity for you to join the Home Energy Scotland team; working on the Scottish Government funded Home Energy Scotland advice service.

You will act as a key EST Scotland contact for customer feedback and complaints as well as general enquiries from stakeholders regarding Home Energy Efficiency Programmes for Scotland. Working with our five advice centres you will handle, monitor and report on customer feedback, including enquiries and complaints.  You will liaise with stakeholders, contractors, and third party providers, ensure accurate customer records are maintained and identify customer service improvements.

Your exceptional customer service delivery gained from significant experience of working in front-line customer facing roles coupled with your effective communication skills will position you well for this role. Your ability to plan and prioritise work is essential in this busy environment, along with working well with others to deliver results to deadlines. Overall business administration skills will underpin the successful delivery of a number of activities.

This is a fixed term position. Applications close 5pm, Monday 29 July 2013.

Read the full job spec for the Liaison Officer vacancy

To apply, please forward your curriculum vitae and cover letter outlining why you are applying for the post to recruitment@est.org.uk, citing the reference number you are applying for in the subject line. CVs without a cover letter will not be considered.

Due to the volume of applications we may receive, we regret that we may not be able to acknowledge every one. Successful candidates will be informed if they have been selected for interview. If you have not heard from us within two weeks of the closing date then unfortunately you have not been successful on this occasion.

Only people with the right to work in the UK may apply for this position.