Since 1984, Conservation Services Group (CSG) has pioneered promoting energy efficiency, conservation, and clean energy technologies that are helping consumers save money as well as protecting the environment.
IMPORTANT:This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Location:
US-TN-Nashville
Job ID:
2011-1972
# of Positions Available:
2
Category:
Customer Service/Support - Call Center - specialists
Date Posted:
10/7/2011
More information about this job:
Overview:
For more than two decades, Conservation Services Group (CSG) has helped Americans make smart energy use decisions an important part of the way they live and work. CSG designs, develops, and delivers innovative, results-driven energy efficiency, energy conservation, sustainability, and renewable energy programs. We bring our experience, expertise, creativity, and commitment to our goals of using environmentally responsible approaches in helping business and home owners lower costs, increase comfort, and improve indoor air quality; and in championing the development and use of renewable, alternative energy. People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?
Responsibilities:
Receives incoming calls and provides initial screening of customer requests and questions.
Evaluates needs and directs customers to appropriate programs/services.
Handles both inbound calls and outbound calls to support the needs of diverse customers.
Performs telephone quality control questionnaire surveys.
Conducts outbound calling as needed for a variety of programs/projects.
Accurately enters customer data into tracking software systems.
Cross-trains into various programs.
First point of contact for Customer Service Representatives with policy or process questions.
Assigned most complex and highest demand customers.
Covers for Supervisor or other Customer Service Representatives when they are out of the office.
Qualifications:
High School diploma, college coursework preferred.
3 to 5 years Customer Service experience involving extensive telephone experience, with leadership or management skills.
Accurate computer keyboard and data entry skills.
Basic MS Word and Excel.
Excellent listening, telephone, verbal and written communication skills are essential.
Strong organizational skills with attention to detail required.
Ability to work well in a fast-paced team environment.
Ability to manage multiple tasks with ever changing priorities.
Leadership and supervisory aptitude.
Bilingual language skills a plus (Spanish/English).
Position requires flexibility in hours, split shifts may be required. Schedule is determined by Call Center Management based on customer/program requirements.
