Junior Expert: User Support

Reference number:2015/01
Position:Junior Expert: User Support
Area of expertise:User Support

Project background

This full-time position is based at the REC’s head office in Szentendre, Hungary. The position is for a fixed period of one year, with the possibility of extension.

General responsibilities

• Providing client support and resolving technical issues in person and via e-mail, phone and other electronic media.
• Answering users’ inquiries regarding computer software or hardware operation.
• Conferring with users or conducting computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Referring major hardware or software problems or defective products to vendors or technicians for servicing.
• Entering commands and observing system functioning in order to verify correct operations and detect errors.
• Overseeing the daily performance of computer systems.
• Setting up equipment for use by employees and ensuring the proper installation of cables, operating systems and appropriate software.
• Preparing evaluations of software or hardware and recommending improvements or upgrades.
• Developing training materials and procedures, or training users in the proper use of hardware or software.
• Maintaining knowledge of hardware and software and regularly attending trainings and seminars.
• Conferring with staff and management in order to establish requirements for new systems or modifications.
• Performing light lifting and carrying computers, printers or other technical equipment.

Experience required

• A working knowledge of Windows environments, Microsoft Office applications, available tools and software applications/utilities.
• Possession of Microsoft certificates (MCP) is an advantage.
• A minimum of two to three years’ work experience in the area of user support and/or system administration.
• DTP experience is an advantage (Macintosh, Quark, Photoshop, InDesign, Illustrator).
• Fluent verbal and written communication skills in Hungarian and English.
• Interest in learning new skills and ability to learn fast.
• Attention to detail.
• Strong interpersonal communication and social skills.
• Ability to work flexibly and meet tight deadlines.
• Ability to work as a team player.

Education required

A minimum of a college or university degree in a relevant field such as information technology, computer sciences or electrical engineering.

Interested candidates should send a detailed CV and a motivation letter in English (only English-language applications will be considered) outlining their interest in the position and their qualifications (If applying by e-mail, please indicate the position reference number in the subject line) by January 23, 2015.

Contact

Human Resources Department
Regional Environmental Center for Central and Eastern Europe
2000 Szentendre, Ady Endre ut 9-11
Fax: +36 26 311 294; Email: recruitment at rec.org

Please note that only short-listed candidates will be contacted and invited for interview.