Join our Customer Services and Accounts Team

IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

NHBS (www.nhbs.com) is a world leader in supplying Natural History, Ecology and Conservation books and equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated recent undergraduate to assist our busy customer services and accounts team for a one-year assignment. The post will involve a large variety of tasks supporting our busy office and warehouse in Totnes, Devon. You will learn about retail and gain valuable all-round business experience. On-the-job training will be provided.

Responsibilities

You will carry out day-to-day customer services and accounts tasks, with the possibility of assisting the senior management team in other projects, as required. You will be joining a team of five colleagues across two departments. Specific tasks may include:

 

• Sales Order processing - Adding new sales orders, reviewing and billing orders
• Customer queries - Dealing with queries, requests and returns by phone, email and in person
• Processing payments - Receiving and allocating customer payments
• Debtor chasing - Contacting customers by phone or email
• Other tasks in the company as required

Skills required

• Undergraduate degree desirable
• A good telephone manner and outstanding written communication skills are essential
• Attention to detail
• Language skills: a second language in addition to English would be advantageous
• Above all, we value a common sense approach, critical thinking and a willingness to learn new skills

Our offer to you

Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books for thirty years, and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 22 staff.

This position reports to the customer services supervisor, and the senior management team.

This position is available immediately. Salary: £14,500 to £15,500 p.a. based on a 37.5 hour week with the position attracting 28 days holiday p.a, including bank holidays. The contract will initially be offered for one year, with the possibility of extension after this time.

Application

We are looking for someone who is interested in what NHBS does and how we can help our customers.  Please make clear in your covering letter why you are that person - also tell us what about NHBS interests you.

Please email your CV and Covering Letter by the 19^th July 2015 to the Senior Manager, Anneli Meeder (ameeder@nhbs.com). After interview for the post candidates will complete a trial day before being made a formal offer of employment.