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| Title | Incentives Team Lead |
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| Description |
IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
The Team Lead (Government Incentives) is a key part of the Utility Administration Group’s Lead Team, reporting initially to the Residential Incentive Manager for training, and then to the Director of the Group. The Lead will be responsible for the management of a small team of administrators processing and securing Federal and State incentives. This team interacts daily with a broad audience, including customers, government bodies, public utility companies, external administering bodies, as well as internal teams including Sales, Operations, Engineers, and Fund Accounting. As such, the Team Lead *must* be able to effectively manage a wide range of relationships in a positive and energetic manner in order to obtain all necessary information so that incentives are submitted and reported on effectively. Ensuring that the incentive is secured requires a significant amount of administrative work including the understanding program rules and regulations, retrieval and coordination of information, completing detailed and technical applications and submissions, and managing deadlines and milestones. The Team Lead will be expected to be technically proficient (able to complete all tasks that the team carries out), as well as lead the team to meet specific goals and metrics. Reporting on the team’s progress will be a key deliverable.
The successful applicant for this position will require a high degree of skill in process administration, problem solving, team leadership and coaching, and relationship management. The most suitable applicant will be proactive, calm, mature, logical and organized, and take pride of ownership over the quality and accuracy of their work. Given the high volume, it is essential that the Team Lead be able to design and implement effective work processes that facilitate the team’s productivity.
Responsibilities
· Manage Team - Manage a team of employees in tasks related to incentives, including training and development.
· Collaborate - Collaborate with other groups in the company to ensure an efficient and timely incentive application process that meets all internal and external timelines.
· Incentive Process – Manage the application, progress and receipt of incentives from government entities.
· Research Regulations - Proactively research, analyze, and document incentive requirements for various government bodies to ensure requirements are integrated into SolarCity’s processes and any program changes are proactively addressed.
· Process Design and Improvement – Design and improve internal processes and initiatives in processing incentive applications including amending processes in response to changing business conditions.
· Database Management – Record appropriate notes for all incentive related tasks, managing projects status, and generating necessary reports to complete assignments.
· Reporting – Develop and manage relevant status reports.
· Find Solutions - Manage the resolution of issues relating to incentives including between government bodies and customers, escalating issues where necessary.
Requirements
· A Bachelor’s degree and/or relevant experience in an administrative discipline
· A calm, collaborative and positive demeanor
· Exceptional interpersonal and communication skills
· Ability to prioritize and multi-task, with the flexibility to adapt to constant change
· Proficiency with desktop applications such as Adobe Acrobat Professional, MS Office, and Explorer.
· Mastery at Excel, with a strong aptitude for working with numbers, spreadsheets and reports.
· Experience with SQL reporting is a bonus.
· Ability to work independently, have good follow-through and take direction well.
· Strong written and verbal communication skill
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