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Title

ICT 3rd line support analyst

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Support, PR, Grants and IT
Location England (London & Greater)
Town/City Vauxhall, London
Salary £36,000-£40,000 per annum depending upon experience
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 30/04/2018
Company Name Ramblers
Contact Name Will Jones
Email recruitment@ramblers.org.uk
Website Further Details / Applications
Ramblers logo
Directory Entry : The Ramblers is Britain's walking charity, working to safeguard and improve the places where people walk in the countryside and in towns and cities, and to encourage more people to take up walking either for leisure or purpose.
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Description

Join Britain’s biggest walking charity to help more people enjoy the benefits of walking. 

This is a dynamic new role where you will be able to help shape a new ICT infrastructure at Ramblers.

This position is part of the Services Division reporting to the ICT Service Delivery Manager.

This role ensures the smooth running of the ICT server and network infrastructure as well as strengthening the organisation’s ICT capability. The primary objective of the role is to ensure that agreed levels of system uptime are achieved for the organisations ICT infrastructure, and that the management of key services like updates, security and backups ensure a resilient and compliant network.

The role also is responsible for providing an escalation point for 1st-line ICT support queries and providing 2nd-line desktop support.

The post holder will be highly involved in supporting the ICT Service Delivery Manager to deliver a range of infrastructure improvement projects. This will include planning, developing and delivering the appropriate ICT network designs and architecture that best supports the activities of the organisation.

This role is part of the ICT Team.

 

This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.

Essential Requirements include:

  • Excellent technical, analytical and problem solving skills
  • Passion for great customer service with the ability to work effectively with colleagues in all areas and at all levels of the organisation
  • Flexible, energetic and driven with the ability to work in a dynamic fast changing environment
  • Planning and project management skills
  • Microsoft Windows Desktop and Server operating systems 7/2008 upwards
  • Microsoft Office 365 and Exchange online with Active Directory synchronization.
  • Endpoint management: security, encryption, anti-virus, anti-malware, updates, software environment.
  • Key ICT infrastructure services: anti-virus, backup, monitoring and reporting.
  • Network infrastructure: firewalls; switches; wireless; LAN; WAN; TCP/IP.
  • VOIP telephony and videoconferencing systems
  • Knowledge of compliance - BACS/AUDDISS/PCI/Data Protection

 

The Ramblers are an equal opportunities employer.  We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

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