Position Title:                                                 Expedition and Volunteer Assistant                       

Location:                                            London (N7)

Start date for position:                     July 2014

About us

Blue Ventures is an award-winning marine conservation organisation dedicated to conservation, education and sustainable development in tropical coastal communities.

Through our marine expeditions, volunteers from around the world join us on career breaks, student gap years and internships, working closely with our field research teams, in partnership with local communities.

Summary Job Description

We are looking to recruit someone to assist in the coordination of our volunteer expeditions in Madagascar and Belize. Candidates must be organised, enthusiastic, target driven and looking to join a dynamic and growing organisation.

Responsibilities

Assist in all sales and marketing tasks:

• To increase volunteer numbers through marketing and sales initiatives, including social media and representation of Blue Ventures at exhibitions, schools and universities
• To promote our expeditions, and to maintain and increase high conversion rates of enquiries
• To provide excellent customer service at all times, in an efficient and friendly manner
• To monitor, evaluate and report on enquiries, applications, volunteers and feedback, and communicate these to the Expedition and Volunteer Coordinator

Assist in volunteer administration:

• To be a point of contact for all volunteers from initial enquiry through to their expedition departure, via email, telephone and face-to-face communication. This may require being available out of office hours and at weekends to answer urgent enquiries
• To administer the application process by verifying accurate completion of all necessary forms (insurance, medical checks, flights/travel) and to distribute all volunteer materials via email and post
• To accurately update and develop online volunteer database
• To update contact lists of schools and universities, sending out information packs via email and post

Qualification/Skills required

• Excellent verbal and written communication skills, including presentation skills
• Have a friendly and professional manner at all times
• Able to complete tasks on time with a commitment to meeting deadlines
• Self-motivated and confident
• Good numeracy skills and excellent attention to detail

Qualification/Skills desired

• Excellent knowledge of MS Office and social media tools (Facebook, Twitter and Google plus)
• Knowledge of Joomla, Wordpress and CMS systems

Annual leave

25 days plus bank holidays

Application

Applicants should send a cover letter and a recent copy of their CV (with full address, telephone and e-mail contact details) to jobs@blueventures.org.  Please include the reference “Expedition and Volunteer Assistant” in the subject line.