PRIMARY FUNCTION
We are looking for a creative and well organised self-starter to join the recruitment team at our vibrant office in Shoreditch, London. The successful candidate will be responsible for recruiting participants to Frontier’s extensive range of exciting volunteering, research and travel opportunities around the world. The Ethical Travel Consultant will ensure the expectations of participants are effectively managed to enable them to have a rewarding and successful experience with Frontier; through the delivery of our screening process and securing their places on their chosen project.
With previous experience of working in a sales/recruitment environment the Ethical Travel Consultant will work to increase awareness of the opportunities offered by Frontier through a range of existing and new activities and in coordination with other departments.
GENERAL OUTLINE OF THE ROLE
- Convert interest into sales through common sales practices;
- Interpret the diverse range of enquiries from prospective gap year volunteers and to respond swiftly and appropriately to create and develop positive relations;
- Co-ordinate interviews and recruitment sessions;
- Increase both the number of people engaged and the number of new volunteers recruited by making outbound calls to existing sales leads;
- Maintain and develop existing and new volunteers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service and volunteer satisfaction;
- Achieve specified sales conversion targets;
- Liaise with external sources including the Media, Schools, Colleges and Universities;
- Generate interest through a range of outreach activities;
- Write evaluation and statistics reports when required;
- Provide comprehensive, accurate and current marketing information on the projects;
- Process and present information on the recruitment of volunteers;
- Help potential volunteers secure their place on a Frontier project;
MAIN DUTIES & RESPONSIBILITIES
- Plan and prioritise personal sales activities and volunteer contact especially managing personal time and productivity;
- Inform and advise prospective volunteers about the wide range of travel opportunities both over the phone and in person throughout the country;
- Interview prospective volunteers face-to-face and over the telephone and build a rapport turning enquiries into travellers;
- Attend and represent the company at school and university talks and fairs;
- Delivering talks at shows and Schools;
- Continuously developing and improving supporting documents
- Arrange interviews with prospective volunteers;
- Encourage potential volunteers to secure their place on their project of choice through payment of their holding deposit.
- Answer general enquiries from prospective volunteers;
- Help manage events coordination including liaison with student representatives;
- Database management;
- Carry out market research on competitors;
- Identify inconsistencies, duplications and mistakes in information provided to volunteers and make changes in consultation with line manager;
- Act as (out of hours) emergency contact for volunteers, family members and field staff;
- Assist with the pre-departure support of participants if necessary;
- Any other task that is requested by senior management.
TERMS & CONDITIONS
Working Hours: 37.5 hours per week to be split into daily shifts during weekdays and one Saturday every month.
Contract: 12 months with a view to extending into a permanent role.
Salary: £20k-£22k (OTE) per annum. Uncapped earning potential.
JOB SPECIFICATION
Qualifications
Essential:
- Educated to degree level
- Proven sales experience in the travel sector and in a sales team
Desirable:
- Knowledge of worldwide conservation issues
Experience
Essential:
- Proven public speaking experience
- Experience of office administration procedures
Desirable:
- Experience of working with NGOs
- Experience of working overseas
- Experience of working with volunteers
Skills
Essential:
- Meticulous administrative and time management skills
- Excellent written/oral communication and presentation skills
- Proven customer service responsive to the needs of diverse audiences
- Negotiation and liaison skills
- Good IT skills, particularly a good working knowledge of spreadsheets and word processing
- Ability to work with limited supervision, and to be a proactive member of the team
Desirable:
- Hold a full, clean driving license
Personal Attributes
Essential:
- Commitment to conservation and successful sales
- Determined and focused
- Flexible approach
- Cheerful, lively, and energetic disposition
- Ability to motivate others and work as part of a team
- Self driven, results orientated with positive outlook
Desirable:
- Confident
- High attention to detail
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