Customer Service/Support - Call Center - specialists

For more than two decades, Conservation Services Group (CSG) has helped Americans make smart energy use decisions an important part of the way they live and work. CSG designs, develops, and delivers innovative, results-driven energy efficiency, energy conservation, sustainability, and renewable energy programs. We bring our experience, expertise, creativity, and commitment to our goals of using environmentally responsible approaches in helping business and home owners lower costs, increase comfort, and improve indoor air quality; and in championing the development and use of renewable, alternative energy.
  
People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?

Conservation Services Group, Inc. (CSG) seeks a full-time Senior Customer Service Representative in the Midwest Customer Contact Center in Peoria, IL.  This position is fast-paced and provides a high-energy opportunity for career growth and new learning opportunities.  This position requires flexibility in hours, split shifts are required on an as-need basis.  Schedule will be determined by Contact Center Supervisor.  CSG's Peoria office is responsible for quality assurance, data processing and customer service activities for Midwest based energy efficiency programs. 

• Receives incoming calls and provides initial screening of customer requests and questions.
• Evaluates needs and directs customers to appropriate programs/services.
• Handles both inbound calls and outbound calls to support the needs of diverse customers.
• Performs telephone quality control questionnaire surveys.
• Conducts outbound calling as needed for a variety of programs/projects.
• Accurately enters customer data into tracking software systems.
• Cross-trains into various programs.
• Processes bulk mail as needed.
• Assigned moderately complex and high demand customers.
• Other responsibilities as required.

• 2-4 years customer service experience involving extensive telephone experience.
• Accurate computer keyboard and data entry skills. 
• Basic MS Word and Excel.
• Excellent listening, telephone, verbal and written communication skills are essential.
• Positive, professional, and adaptive attitude required. 
• Strong organizational skills with attention to detail required. 
• Ability to work well in a fast-paced team environment.
• Ability to manage multiple tasks with ever changing priorities.
• Bilingual English/Spanish a plus.
• High school diploma or GED required; college degree preferred.