IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
The Company
Sungevity was founded by a strong team that brings together successful start-up experience, environmental activism, and solar industry leadership. Driven by a passion to help spread solar globally, and a frustration with the manual and costly process of selling residential solar solutions in the existing cottage industry, Sungevity created a unique online platform to make it easy and affordable for homeowners to research, buy and install solar systems. Sungevity’s early success and growth in the Bay Area has proven the power of this approach and the viability of the platform. Now, Sungevity is increasing the scale and speed of delivering on the mission of spreading solar and thwarting climate change by expanding our footprint across the United States and abroad.
Culture
Sungevity is a fast growing learning organization that strives for ruthless efficiency and SFUN (Solar for Universal Need). We share a passion for solar as a critical wedge to solve the crisis of climate change. We take enormous pride in our unique offering in the solar industry. Our values are to put the customer first with practical, simple, creative solar solutions. Our signature as a team is that we strive to be collaborative, unpretentious
The Position:
Responsibilities:
- Successfully resolve or escalate between 75 and 150 customer inquiries a day.
- Continually improve quality and response time for customer inquiries.
- Work with IT to create and develop automated responses for repetitive inquiries.
- Maintain high level of customer satisfaction regardless of circumstances.
- Take contractor calls and troubleshoot monitoring system’s connection to home networks when necessary.
- Process daily commissioned systems and create trouble tickets when necessary.
- Monitor daily system alerts and resolve or escalate them.
Qualifications:
- Excellent writing skills.
- Must be highly organized.
- Excellent phone skills.
- Excellent problem solving skills.
- Some knowledge of solar and willingness to learn.
- Bachelor's degree (communication or business preferred).
- Proficient in Word and Excel.
- Call center or customer service experience a plus.
Location: The position will be located in Oakland, CA. Sungevity is an equal opportunity employer (EOE) and strongly supports diversity in the workplace.
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