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Title

Customer Service Representative x 2
Posted
Reference 2011-1811  (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location Oregon - America North
Town/City OR-Portland
Type Fixed Term and Permanent Roles
Status Full Time
Level First Level
Deadline 30/04/2011
Company Name Conservation Services Group (CSG)
Contact Name
Telephone (508) 836-9500
Website Further Details / Applications
Conservation Services Group (CSG) logo
Directory Entry : Since 1984, Conservation Services Group (CSG) has pioneered promoting energy efficiency, conservation, and clean energy technologies that are helping consumers save money as well as protecting the environment.
Also Listing:
Description
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

Key responsibilities include:

 

A Customer Service Representative serves a key role in contact center facilitating the flow of information between customers, utilities and clients.  Documents and responds to customer requests and responds/escalates according to established standard operating procedures.  Reviews requests, ensures all necessary information is included and routes requests to the appropriate department. 

 

  • Receives incoming calls and provides initial screening of customer requests and questions.
  • Evaluates needs and directs customers to appropriate programs/services.
  • Handles both inbound calls and outbound calls to support the needs of diverse customers.
  • Performs telephone quality control questionnaire surveys.
  • Conducts outbound calling as needed for a variety of programs/projects.
  • Accurately enters customer data into tracking software systems.
  • Cross-trains into various programs.
  • Processes bulk mail as needed.
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