Customer Service Adviser

About us

GENeco is a multi-award-winning recycling and renewable energy company. We were created by Wessex Water in 2008 to help our parent company become more sustainable, and our truly ground-breaking and driven approach led to us achieving carbon neutrality and zero waste to landfill status in the first three years of operation. This remarkable progress has continued, through innovations such as our gas to grid facility, and in 2015 we were named as a Guardian Sustainable Business of the Year.

As a business we treat over 700,000 tonnes of varied waste per annum, transforming this into commercial products, renewably sourced gas and electricity powering many thousands of local homes. We are consistently setting new standards within the industry and utilising ground-breaking technology to provide the best value sustainable solutions to a diverse customer base. Whether it was the VW Beetle powered by human waste or establishing a co-located food waste and sewage sludge recycling facility, GENeco was there first.

Now we're setting out to shape the future of our business. Driven by strong values and a clear direction, we're focused on helping people achieve their ambitions in the right way.

About you

We’re looking for people who get stuck in and make things happen; the team players and future leaders with exceptional drive, creativity and interpersonal skills. It’s essential that you’re highly organised and able to manage your time effectively. You’ll have proven account management and customer service experience and be comfortable in a wide range of commercial situations, ideally within a waste and recycling environment. The ability to deliver engaging and technical information to a wide-ranging audience is essential. A higher education qualification or degree is preferable but not essential.

About the role

We have an exciting opportunity for a Customer Service Adviser to join GENeco. The post will be based at Avonmouth and is very varied, which will see you work within the recycling and waste treatment areas of the company. All elements of our business interact, so you will be working with colleagues across GENeco.

Core activities will focus on customer interactions, account management and contract administration, requiring application of data analysis skills and business acumen. You’ll be managing customer enquiries from start to finish and be responsible for specific account management. This is matched by a need to be compliant with environmental legislation, which involves scientific and quantitative analysis of our processes and waste streams.

In addition, there will be opportunities to support work relating to the different departments within the GENeco business. Examples of previous projects include marketing the world-famous ‘Bio-Bus’, running operational trials and developing an innovative composting process.

In return, we offer a range of benefits including:

• defined contribution pension scheme
• permanent, 40 hours per week
• 24 days’ holiday rising to 28 with length of service
• life insurance
• childcare vouchers
• Cycle2Work scheme
• discounts and cashback scheme from more than 1,200 high street and online suppliers.

Sound interesting? Please apply by clicking APPLY below quoting job reference REQ004043.  The closing date is 17 January 2022

Please remember you must be able to prove your eligibility to work in the UK and provide evidence of qualifications gained. All offers of employment will be subject to a Basic Disclosure Criminal Records check.