Customer Relations Team Leader (Base is negotiable)

Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join us.

We now have an exciting opportunity for a Customer Relations Team Leader to effectively manage group booking sales for FSC; providing a high level of customer service to build customer success year on year.

The successful applicant will lead and manage their designated customer service team to ensure excellent customer service, financial management, communication and information flow for internal and external customers. You will also manage the relevant database and systems, to provide critical support to colleagues; administering the invoicing system, and responding to enquiries from both staff and customers. 

You will possess a minimum of 5 GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, a minimum of NVQ level 2 in Business Administration or equivalent. We’re looking for someone with 5 years relevant experience of working in a senior administrative or sales role, as well as 2 years experience of successfully managing staff to achieve high results and experience of leading customer focussed service delivery.

Excellent communication skills, both orally and in writing are key to this position, with the ability to communicate effectively with a wide variety of audiences at all levels, including whilst working from a remote location and a positive and passionate attitude towards your work.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

Your base is negotiable and can be based at any FSC Centre with the option to work from home for part of the week.

We want to create a world where everyone feels connected to the environment, so that they can enjoy the benefits it gives and makes choices that help protect it – especially now when our planet is facing issues such as climate change and loss of biodiversity.

For further details please refer to the full Job Description by clicking to apply

If you have any queries regarding this vacancy, please email Dawn Cook via - recruitment@field-studies-council.org.

We look forward to receiving your application in due course.

Closing Date: Sunday 29th August 2021

Interviews to be held w/c 6th September 2021