IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Under general direction, the Client Services Director is responsible for achieving energy savings, profitability and client satisfaction goals for assigned accounts. To accomplish this, the Client Services Director will develop effective working relationships with current and prospective clients that result in a clear understanding of clients needs and expectations. This Client Services Director will position the Wisconsin Energy Conservation Corporation (WECC) to effectively and efficiently deliver energy efficiency programs and acquire new business contracts that match WECC's desired client profile.
The Client Services Director will work closely with the Programs Director to ensure that:
1. WECC's program delivery team clearly understands the client's requirements
2. There is mutual agreement regarding the deliverables
3. There is agreement as to what role the Client Services Director will play in completing the deliverables.
PRIMARY RESPONSIBILITIES:
1. Contract/Account Management
a) Serve as the day to day contact for clients and other stakeholders. This will involve fielding their questions, comments and concerns, responding to their needs, and/or identifying the appropriate resources to address their needs.
b) Setup billing codes (P&Ls) for projects under management on an annual basis, ensuring WECC's system for tracking expenses conforms to the way clients would like them tracked. Communicate P&L and appropriate expenses classifications to relevant staff and approve client invoices.
c) Manage the development and delivery of monthly progress reports (i.e., scorecards) to assigned clients, staff and other relevant stakeholders. This will involve working with the Energy Programs Analyst and the client to qualify reporting needs, develop template reports, coordinate quality control review of reports and facilitating meetings to deliver reports as needed. The Client Services Director is primarily responsible for ensuring the delivery of well written and accurate reports.
d) Monitor progress toward energy savings goals and budget expenditures relative to monthly forecasts. Ensure the Regional Director and Programs Director are aware of situations in which programs are not performing to expectations and work with them to develop solutions and communicate and/or approve any changes with clients.
e) Facilitate meetings with clients and other stakeholders as needed to review and discuss WECC's progress, performance or other issues as needed. This will involve managing the development of agendas, preparing WECC attendees on key issues, identification of appropriate venues and other necessary arrangements.
f) Monitor compliance with contract terms and conditions, and work with the appropriate parties within WECC to resolve any inconsistencies.
g) Facilitate the development of annual reports for assigned accounts. This will involve working with the Energy Programs Analysts and Programs Director to acquire the necessary information, incorporate it into an appropriate format, obtain necessary approvals and deliver the report to the client. The Client Services Director is primarily responsible for ensuring the delivery of well written and accurate reports.
h) Facilitate the revision of operating plans that are responsive to sponsor goals and objectives while serving WECC's business interests as needed. This will involve working with sponsors to qualify their needs, identifying appropriate resources within WECC (including collaborating with other WECC departments) to develop and deliver or refine solutions, and taking the lead role in coordinating the development and writing of an Operating Plan.
2. Develop new business opportunities.
a) Develop and maintain business relationships with prospective sponsors (i.e., both new and existing clients) that will yield new business opportunities.
b) Identify specific new business opportunities and obtain approvals within WECC to pursue them.
c) Facilitate the development of proposals and/or operating plans that are responsive to sponsor goals and objectives while serving WECC's business interests. This will involve working with sponsors to qualify their needs, identifying appropriate resources within WECC (both within MW Energy Programs and other WECC departments) to develop and deliver solutions, and being responsible for coordinating the development and writing of a proposal or plan.
d) Under the direction of WECC's Legal Counsel and Chief Financial Officer, negotiate contract scopes of work and pricing to ensure sponsor goals, objectives and other performance requirements are achievable while serving WECC's business interests.
e) Work with WECC's Contracts and Procurement Manager and sponsors to develop and execute service agreements.
f) Work with WECC's Regional Director and Programs Director to ensure contract terms and conditions are clearly communicated to internal staff and subcontractors.
g) Coordinate with external parties, such as sponsors, governmental agencies, and national affiliates, on program issues and develop partnerships that benefit the program.
SECONDARY RESPONSIBILITIES:
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.
As Needed
SUPERVISORY RESPONSIBILITIES:
Direct supervision of one or more administrative assistants. . Supervisory authority of WECC staff includes hiring/firing, performance development, assignment of work, and daily supervision.
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