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Client Services Directo

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Town/City Lansing, MI
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 20/11/2011
Company Name Wisconsin Energy Conservation
Contact Name
Website Further Details / Applications
Wisconsin Energy Conservation logo
Also Listing:
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.


Under general direction, the Client Services Director is responsible for achieving energy savings, profitability and client satisfaction goals for assigned accounts. This role will position WECC to effectively and efficiently deliver energy efficiency programs and acquire new business contracts that match WECC’s desired client profile.

1. Contract/Account Management
a) Develop and execute annual account plans for each assigned client.
b) Serve as the day to day contact for clients and other stakeholders. This will involve fielding their questions, comments and concerns, responding to their needs, and/or identifying the appropriate resources to address their needs.
c) Work with the Portfolio Director to setup billing codes (P&Ls) for projects under management on an annual basis, ensuring WECC’s system for tracking expenses conforms to the way clients would like them tracked. Communicate P&L and appropriate expenses classifications to relevant staff and approve client invoices.
d) Manage the development and delivery of monthly progress reports (i.e., scorecards) to assigned clients, staff and other relevant stakeholders. This will involve working with the client to qualify reporting needs, develop template reports, coordinate quality control review of reports and facilitating meetings to deliver reports as needed. The Client Services Director is primarily responsible for ensuring the delivery of well written and accurate reports.
e) Monitor progress toward energy savings goals and budget expenditures relative to monthly forecasts. Ensure that WECC senior Client Services and Energy Operations management are aware of situations in which programs are not performing to expectations and work with Energy Operations staff to develop solutions and communicate and/or approve any changes with clients.
f) Facilitate meetings with clients and other stakeholders as needed to review and discuss WECC’s progress, performance or other issues as needed. This will involve managing the development of agendas, preparing WECC attendees on key issues, identification of appropriate venues and other necessary arrangements.
g) Monitor compliance with contract terms and conditions, and work with the appropriate parties within WECC to resolve any inconsistencies.
h) Facilitate the development of annual reports for assigned accounts. This will involve working Energy Operations and Client Services Support staff to acquire the necessary information, incorporate it into an appropriate format, obtain necessary approvals and deliver the report to the client.
i) Facilitate the revision of operating plans that are responsive to sponsor goals and objectives while serving WECC’s business interests as needed. This will involve working with sponsors to qualify their needs, identifying appropriate resources within WECC (including collaborating with other WECC departments) to develop and deliver or refine solutions, and taking a leadership role in coordinating the development and writing of an Operating Plan.

2. Develop new business opportunities.
a) Develop and maintain business relationships with prospective sponsors (i.e., both new and existing clients) that will yield new business opportunities.
b) Identify specific new business opportunities and obtain approvals within WECC to pursue them.
c) Facilitate the development of proposals and grant applications that are responsive to sponsor goals and objectives while serving WECC’s business interests. This will involve working with sponsors to qualify their needs, identifying appropriate resources within to develop and deliver solutions, and being responsible for coordinating the development and writing of proposals and grants applications.
d) Under the direction of WECC’s Legal Counsel and Chief Financial Officer, negotiate contract scopes of work and pricing to ensure sponsor goals, objectives and other performance requirements are achievable while serving WECC’s business interests.
e) Work with WECC’s Contracts and Procurement Manager and sponsors to develop and execute service agreements.
f) Work with WECC’s Client Services and Energy Operations senior management to ensure contract terms and conditions are clearly communicated to internal staff and subcontractors.
g) Coordinate with external parties, such as sponsors, governmental agencies, and national affiliates, on program issues and develop partnerships that benefit the program.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.

No direct supervisory responsibilities.

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