Conservation Begins Here
The Student Conservation Association (SCA), America’s #1 conservation service organization seeks a Business Applications Administrator in our IT department based out of our Charlestown, NH Office.
The Business Applications Administrator will provide day-to-day maintenance and support of SCA’s line of business information applications, while providing the highest levels of internal customer service and communication.
Primary Systems: All line of business applications with a focus on the current primary operations ERP system
Primary Customers: All SCA
Primary Responsibilities
- Systems Operations and Support
- Provide Tier I and Tier II Support for designated line of business applications, providing excellent service to users in:
- Timely issue management troubleshooting and resolution
- Answers to technical software and systems questions
- Manage user security and access to the line of business applications as granted by managers; create, change and delete user accounts on request.
- Perform daily system monitoring, verifying the integrity and availability of all systems and key processes, reviewing application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Repair and recover from software failures. Coordinate and communicate with impacted constituencies.
- Perform regular file archival and purge as directed.
- Systems Analyst
- Develop, update, and make available user systems documentation for technical support as well as for user knowledge and training.
- Solicit, collate and communicate improvement and enhancement requests/needs to the Process Systems Manager.
- Perform Quality Assurance testing for new releases, systems upgrades, and new system implementations.
- Provide technical and change management support for major software upgrades and implementations.
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Database Administrator
- Manage data integrity and data quality in critical business systems.
- Contribute to and maintain system standards and integrity.
- Contribute to the systems collaboration process concentrating on data imports and exports.
- Minor database design, development, and support
- Relationship Builder and Team Player
- Provide exceptional customer service to all internal and external constituents
- Work closely with the Process Systems Managers, providing administrative and technical support
- Develop and maintain a strong relationship with outside technical consultants
- Systems Maintenance
- Apply Application patches and upgrades on a regular basis. Configure / add new services as necessary.
- Maintain operational, configuration, or other procedures documentation.
- Perform periodic performance reporting to support capacity planning.
Qualifications
- Bachelor’s degree with 2 or more years of job-related experience or 5 or more years of relevant experience
- Systems and process analysis experience
- High technical support skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient in database administration, SalesForce preferred
- Experience with XML a plus
- Experience in Microsoft SQL Server administration and management preferred
- Microsoft Access client/server development a plus
- Training and/or presentation skills a plus
- High level of analytical and problem solving skills with a high attention to detail
- Exceptional organizational skills
- Work well in a team environment and individually
- Self-starter
- Ability to multi-task and be positive in fast paced ever changing environment a must
- Excellent communication skills needed
- Valid driver’s license and MVR that meets SCA standards required
- Ability to meet SCA’s criminal background check standards
Health and Dental - Basic Life Insurance - Short Term Disability - Long Term Disability - Flexible Spending Account - 403(b) Savings Plan - Generous Paid Time Off - Community Service Leave - Casual Dress
Please send cover letter and resume to hiring@theSCA.org referencing Business Applications Administratorin the subject line
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