IMPORTANT:This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
GBCI is currently seeking a detail-oriented and customer service focused professional to join the certificate programs team in an entry level position.
The Exam Development Associate will work closely with the Certificate Programs Manager to support the development, delivery and promotion of all GBCI certificate activity. The Exam Development Associate will provide information to all related departments regarding test activity; including timely communications to all customer service representatives, information technology partners, and related vendors for Professional credentials.
Specific Responsibilities
Test Delivery and Support
Liaison with testing vendor regarding candidate test delivery and scheduling issues.
Responsible for conducting audits and analysis of application data, proactively recommend solutions to change documented problematic application processes and procedures.
Assist manager with the development of program design components with test development staff for valid measures of assessment that are appropriate to the content, level, and practice setting of the certificate
Customer Service
Monitor candidate registration and testing volume and relay information to customer service group to anticipate volume.
Maintain customer service e-mail tracking; develop solutions to address volume areas of concern as they arise.
Develop and maintain correspondence with all volunteers, including recruitment surveys and thank you letters for test development activities
Data Management
Prepare data requests for internal and external customers.
Create and maintain volunteer data base.
Utilize data base system to create volunteer surveys as needed to subject matter expert recruitment.
Maintain exam session records and tracking of sessions for using Crystal Reports; conduct daily download of XML files from test vendor server.
Perform other departmental tasks as assigned.
Qualifications/Skills
Bachelor’s degree required
Minimum one year relevant professional experience required
Experience in curriculum design and development concepts, and adult learning design preferred
Familiarly with training objectives and measurement of outcome preferred
Must possess the sound judgment, professionalism, and reliability needed to support exam candidates and safeguard confidential information
Proficiency in Microsoft Office Suite, especially Excel, Word and Outlook
General understanding of relational databases (e.g., Access) required, experience with SAP preferred
Excellent qualitative and quantitative skills
Exceptional communication and customer service skills
Strong grammar and proofreading skills
Good people skills, ability to find solutions to difficult situations and respond in a timely and professional manner
Ability to meet deadlines and work well under pressure
Detail-oriented with ability to prioritize and multitask
Ability to work well independently and as a member of a team
