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Associate, Chapter Trainings and Events

Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location District of Columbia - America North
Type Fixed Term and Permanent Roles
Status Full Time
Level First Level
Deadline 23/12/2009
Company Name US Green Building Council
Contact Name
Website Further Details / Applications
US Green Building Council logo
Also Listing:
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.


GBCI is currently seeking a detail-oriented and customer service focused professional to join the certificate programs team in an entry level position.

The Exam Development Associate will work closely with the Certificate Programs Manager to support the development, delivery and promotion of all GBCI certificate activity. The Exam Development Associate will provide information to all related departments regarding test activity; including timely communications to all customer service representatives, information technology partners, and related vendors for Professional credentials.

Specific Responsibilities

  • Test Delivery and Support
    • Liaison with testing vendor regarding candidate test delivery and scheduling issues.
    • Responsible for conducting audits and analysis of application data, proactively recommend solutions to change documented problematic application processes and procedures.
    • Assist manager with the development of program design components with test development staff for valid measures of assessment that are appropriate to the content, level, and practice setting of the certificate
  • Customer Service
    • Monitor candidate registration and testing volume and relay information to customer service group to anticipate volume.
    • Maintain customer service e-mail tracking; develop solutions to address volume areas of concern as they arise.
    • Develop and maintain correspondence with all volunteers, including recruitment surveys and thank you letters for test development activities
  • Data Management
    • Prepare data requests for internal and external customers.
    • Create and maintain volunteer data base.
    • Utilize data base system to create volunteer surveys as needed to subject matter expert recruitment.
    • Maintain exam session records and tracking of sessions for using Crystal Reports; conduct daily download of XML files from test vendor server.
    • Perform other departmental tasks as assigned.


  • Bachelor’s degree required
  • Minimum one year relevant professional experience required
  • Experience in curriculum design and development concepts, and adult learning design preferred
  • Familiarly with training objectives and measurement of outcome preferred
  • Must possess the sound judgment, professionalism, and reliability needed to support exam candidates and safeguard confidential information
  • Proficiency in Microsoft Office Suite, especially Excel, Word and Outlook
  • General understanding of relational databases (e.g., Access) required, experience with SAP preferred
  • Excellent qualitative and quantitative skills
  • Exceptional communication and customer service skills
  • Strong grammar and proofreading skills
  • Good people skills, ability to find solutions to difficult situations and respond in a timely and professional manner
  • Ability to meet deadlines and work well under pressure
  • Detail-oriented with ability to prioritize and multitask
  • Ability to work well independently and as a member of a team
  • Commitment to GBCI mission
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