IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Scope:This is an exciting opportunity to help develop the student support service of the new Distance Learning course in one of the UK’s largest, most vibrant Master’s programmes. The new MSc Architecture: Advanced Environmental and Energy Studies by Distance Learning, is still being developed following its launch in September 2008. Its curriculum is broadly equivalent to that of the long-established MSc Architecture: AEES, a collaborative programme with the University of East London, in which modules are delivered by student attendance at CAT for five days each month. About this course, the January 2008 external examiner’s report stated: “On the evidence presented to me, the course maintains its reputation as one of the best Masters courses in the environmental field. The staff team is to be congratulated on providing a course which is both rigorous and clearly inspirational.”You will play a vital role in ensuring that, through a pro-active approach to student support and course administration, the quality of the students’ overall experience is as good, and their success as great, as we can make them. Your immediate colleagues will be the Student Support Officer, the DL tutors, and, more widely, the tutorial and student support staff of the other MSc courses. You will be working with the DL course’s relational database and the excellent Virtual Learning Environment, ‘UEL Plus’ [based on the Blackboard’ system]. The duties of the Assistant Student Support Officer are:-Control of student records- Enrolment
- Liaison with the University of East London
- Student records management
- Communications with students on records
- Answering administrative enquiries from students
- Liaison with other GSE admin staff on MSc admin. matters
Management of MSc modules- Placing of module contents, activities, etc, on UEL+ VLE
- Monitoring & responding to queries on current module contents
- Liaison with DL tutors
Pro-active student support- Placing & sending of notices and announcements
- Issuing regular reminders re coursework matters
- Facilitating student self-help groups
- Fielding enquiries from students needing help
- Fielding enquiries from students with special needs
- Liaison with DL tutors
DL course development work- Assisting with the updates of course materials, in liaison with DL tutors
- Editing and DTPing of supplementary materials, in liaison with DL tutors
Marketing· Answering email enquiries with pre-prepared responses- Answering phone enquiries from prospective students
- Updating of web adverts
- Managing Google-click
- Mailings to business and other potential sources of new students.
Wider Management: - Following the completion of a six month probationary period, to participate in the wider organisational management structure.
- To be responsible for Health and Safety issues within the area defined in liaison with the Health and Safety Committee
- Any other duties as requested by the elected Management Group
PERSON SPECIFICATION Essential:Graduate or professional experience equivalent High level of computer literacy, including all Office Suite. Excellent communication skillsCommitment to quality of student experienceExcellent self-organiser, able to work independently & flexiblyStrong record of continuous attention to detailAble to demonstrate a record of high level of team skills. Desirable: Experience in student support, customer service or administrationStrong interest in one of the main areas of the MSc AEESH.E. qualification in one of the main areas of the MSc AEESDeskTop Publishing experienceStrong interest in own professional development & training CLOSING DATE FOR APPLICATIONS FRIDAY FEBRUARY 6 INTERVIEWS IN THE WEEK OF FEBRUARY 9.CHECK JOB VACANCIES ON CAT WEB SITE FOR AN ONLINE APPLICATION FORMwww.cat.org.uk/jobvacancies
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