The Forest Trust (TFT) is seeking an experienced and motivated professional, keen to secure a career within a dynamic charity seeking to bring Responsible Products to market. TFT has been working with retailers and importers worldwide for 14 years and is currently seeking to recruit a full time Application Support Officer, based in Southampton, and starting in June 2013.
The successful candidate will have experience of system management, supply chain management or logistics and will be numerate, articulate and organized.
Responsible to: TFT SURE Manager
Key roles:
- Provide helpdesk support to internal and external users of TFT SURE technology – including setting up new users, trouble shooting queries, updating documents and training users
- Project manage all development, basic database and application maintenance via communication with the software house and System Manager.
Responsibilities:
- TFT has a long track record of successfully assisting businesses to deliver Responsible Products to market. Our approach includes 5 key activities:
- Mapping the supply chain, identifying key social and environmental risks
- Setting up traceability systems all the way back to the raw material sources
- Providing technical assistance on the ground to help tackle key sustainability risks
- Achieving legal compliance and certification
- Communicating your changing product story to stakeholders
It is the responsibility of the Application Support Officer to work with all assigned members in pursuit of the above. In addition:
- Produce a high quality of work to a deadline
- Good understanding of SURE-related projects
- Project management with System Manager and software house all development, maintenance and trouble shooting
- Maintain full member confidentiality and observe all commercial sensitivities
- Support the System Manager
Scope of work:
- This role will require support and training via telephone, email, face-to-face and remote support for clients/members and internal users of SURE
- Daily work in TFT’s Southampton office. Occasional travel will be required in the UK plus occasional work travel within Europe and to other TFT regional offices
- Required to devote as much time as may be reasonably necessary to fulfill the duties of employment or as reasonably required, whether or not within office hours and without additional remuneration
Required qualifications/experience:
- Good higher education to include A levels
- Good writing ability
- Excellent communication skills
- Excellent customer service
- Microsoft Office suite
- Excellent teamwork skills
- Problem solving skills
- Ability to produce results to deadline
- Experience of client relationships
- Experience of: logistics or supply chain management
client confidentiality
technical background
helpdesk support
Renumeration package
- Salary dependent on experience, but competitive
- Pension contributions
Annual leave
- 25 days paid leave per year based on average hours worked per week.
(TFT offices will be closed during the Christmas period and staff will be expected to use some annual leave for this period).
Please email a CV with covering letter to Lindsey Malcom at l.malcom@tft-forests.org including the job reference UKAS0213.
Closing date for applicants is Thursday 28th March 2013
For further information on SURE technology see http://www.tft-forests.org/sure/
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