Administrator

Specific Minimum Qualifications and Expertise

• Excellent verbal and written communication skills
• Proven IT skills, including MS Office and use of bespoke databases
• Excellent numerical skills and strong ability to analyse data
• Ability to organise and prioritise a shifting workload
• Proven customer service expertise
• Good team player and ability to work under own initiative
• Interest in environmental issues  and degree (desirable)

Purpose

• To provide support in the administration of the Feed-In Tariff scheme in particular working on the Central FIT Register database
• To assist the Assistant Central FIT Register & Fraud Prevention Manager and the FIT Central Register Manager to deliver on Ofgem’s role in administering the Feed-In Tariff scheme

Key Outputs and Deliverables

• Maintaining the Central FIT Register database:
  • Making amendments to entries as required
  • Providing support to electricity suppliers who have enquiries regarding the Register
  • Liaising with electricity suppliers and Gemserv on information uploaded to the Register
  • Ensuring tariff levels are correct and updated when necessary
• Responding to queries both verbally and by email or letter
• Being a source of advice for internal and external stakeholders
• Utilising, testing and  helping to develop the IT system used to administer the FIT
• Working on ad hoc projects as necessary

Key Stakeholder Relationships

• Internal – IT Support, New Schemes Development, Environmental Programmes and Legal
• External – electricity suppliers, DECC, Gemserv, MCS, ERA, Energy Savings Trust, Carbon Trust and renewable generators

Key Accountabilities

• Delivering Central FIT Register support to all FIT energy suppliers
• Responding to emails with a 5 day key performance indicator target
• Accurate, concise and courteous communication with stakeholders
• Accurate record-keeping and ensuring a robust audit trail of correspondence

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